Community Health Worker, Bilingual (Spanish)

Didi Hirsch Brand•Glendale, CA

1d•Hybrid

About The Position

The bilingual Community Health Worker (Spanish) uses lived experience to understand and support members’ perspectives and preferences. The role helps address chronic conditions, preventive health care needs, and health-related social needs, working alongside Lead Care Managers and paraprofessionals to promote engagement, provide advocacy and case-management support, and connect members with appropriate levels of care and community resources. This is a hybrid position. The employee is required to work in the office one day per week, with field work and travel within the Glendale and Inglewood areas as needed. An optional 9/80 flexible work schedule is available. The pay range is $19.87–$22.85 per hour. Candidates may ask about loan repayment programs for which they may qualify.

Requirements

Fluency in Spanish.
High school diploma or GED.
Community Health Worker certification through a qualifying training program and/or lived experience, which may include navigating the mental health or substance use treatment system as a consumer.
Lived experience that aligns with and provides a connection to the population served.
Current knowledge of social support services.
Support for Didi Hirsch’s values and mission as they relate to employment.
Knowledge of agency policies and procedures, HIPAA, documentation guidelines, and applicable county, state, and federal regulations for service programs serving individuals and families with histories of mental illness and/or substance use.
Basic advocacy skills, including a holistic approach to integrated health care and case management.
Ability to present ideas, information, and viewpoints clearly, verbally and in writing.
Ability to use a personal computer, Microsoft Office Suite, and an Electronic Health Record efficiently.
Ability to travel in the community and/or between agency sites and provide services in varied settings, including outpatient and field-based locations such as homes and schools.
Current California driver’s license, car insurance, and a driving record acceptable to the Agency’s insurance carrier.
Commitment to team objectives and the Didi Hirsch mission.
Ability to adapt to changing needs by acquiring new skills and knowledge.

Nice To Haves

An NPI is preferred; Community Health Workers are not required to be Medi-Cal enrolled.

Responsibilities

Engage eligible ECM Members through in-person and telehealth modalities.
Build relationships with health plan members and educate them about ECM benefits and eligibility to encourage participation.
Conduct community outreach through events, workshops, and outreach programs.
Accompany ECM Members to office visits as needed and in an accessible setting, within MCP guidelines.
Advocate for members with health care professionals.
Promote health education and self-management to address barriers to physical and mental health care, including distributing health-promotion information and materials.
Monitor treatment adherence, including medication adherence, and share concerns with Lead Care Managers and other treatment providers.
Provide health navigation, training, information, referrals, and support to help members access care, understand the health care system, and engage in their own care.
Arrange transportation to medical appointments using the MCP medical transportation system.
Contact members to facilitate visits with Lead Care Managers and other care providers.
Connect ECM Members with social services and other supports they may need.
Use motivational interviewing, trauma-informed care, and harm-reduction approaches.
Monitor and report members’ behavior, schedules, medications, and activities; provide relevant feedback about behavioral deviations from recovery to the team and relevant stakeholders to support timely care responses.
Document group and individual member service activities and comply with agency policies, contracts, and regulatory requirements.
Develop and maintain Community Health Worker skills through relevant seminars, workshops, training, or education.
Consult with management to support informed care decisions before taking actions related to programming and services.
Attend and actively participate in team, staff, and community meetings, as well as supervision and consultation.
Meet agency client service expectations.
Perform other duties as assigned.