Bilingual Spanish Community Health Worker (Hawthorne, CA)

SCAN Health Plan • Gardena, CA

17h • Remote

About The Position

The Community Health Worker enhances frail seniors’ ability to age in place, manage their health, navigate the health care system, and live independently by providing person-centered care in accordance with Enhanced Care Management (ECM) requirements. The role works directly with members by phone and in person to implement care plans, advocate for members, and provide member-centered interventions as part of the care team.

The position supports high-risk members with medical and social needs, including people experiencing homelessness, people at risk for avoidable hospital or emergency department use, adults at risk of long-term care institutionalization, and nursing facility residents transitioning back to the community. The position is remote and field-based about 75% of the time in the South Bay area, including Hawthorne, El Segundo, and surrounding areas. Travel of 50% or more in the assigned area is required. The role works under direct supervision, handles basic issues, refers complex issues to higher-level staff, and uses established procedures, workflows, job aids, and training materials.

Requirements

• High school diploma or equivalent experience.
• Bilingual English/Spanish proficiency is required; a proficiency test may be administered.
• At least 1 year of community engagement experience.
• Valid driver’s license, automobile insurance, and reliable transportation; travel of 50% or more in the assigned area is required.
• Basic technical, problem-solving, organizational, and critical-thinking skills.
• Good communication and interpersonal skills, including strong written and verbal communication.
• Ability to collaborate effectively within a multidisciplinary team and maintain confidentiality.
• General understanding of NCQA standards and CMS and DHCS regulations.
• Basic knowledge of medical terminology and abbreviations.
• Basic understanding of local community resources for seniors.
• If selected, provide proof of tuberculosis screening upon hire or proof of a negative screening within the last year.
• Background check required.

Nice To Haves

• Community Health Worker Certificate strongly preferred.
• Experience with managed care, a health care environment, lived experience, or case management strongly preferred.
• At least 1 year of experience working with seniors, conducting home visits, and working remotely strongly preferred.

Responsibilities

• Collaborate in general assessments to identify chronic conditions and psychosocial challenges affecting members’ ability to live independently.
• Assess Medi-Cal/Medicare dual-eligible members referred to Complex Care Management for Long-Term Services and Supports, and assist the Registered Nurse in determining Nursing Facility Level of Care.
• Support member well-being through observation, positive communication, and motivational interviewing.
• Conduct in-person or telephone visits to address care barriers, encourage engagement in primary and preventive care, and support implementation of individualized care plans.
• Provide care coordination and help members and families manage chronic conditions through coaching, education, health care navigation, advocacy, appointment accompaniment, and referrals to community, county, and state resources.
• Perform Enhanced Care Management activities for designated populations of focus: people experiencing homelessness; people at risk for avoidable hospital or emergency department utilization; adults living in the community who are at risk of long-term care institutionalization; and nursing facility residents transitioning back to the community.
• Implement personalized care plans based on members’ medical and social needs, with realistic health goals that support members’ wishes.
• Participate in interdisciplinary planning and case conferences to support person-centered care and ensure members receive support after discharge from an inpatient or institutional setting.
• Document care plans, service plans, and progress notes accurately and on time in accordance with SNP policies.
• Build relationships with community organizations, including senior and wellness centers, housing outreach events, shelters, landlords, and legal aid providers.
• Identify barriers to work processes and bring them to the attention of a supervisor or manager.
• Support SCAN’s vision and goals and perform other duties as assigned.

Benefits

• Annual employee bonus program.
• Robust wellness program.
• Generous paid time off.
• Eleven paid holidays per year, plus one floating holiday and one birthday holiday.
• 401(k) retirement savings plan with employer match and contribution.
• Employee recognition program.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED