Bilingual (Spanish) Claims Service Specialist

GEICO • Lakeland, FL

10d • $21 - $26 • Hybrid

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Your Impact at GEICO As a Bilingual (Spanish/English) Auto Claims Specialist, you’ll reassure customers and offer solutions when they need us the most with empathy and care. You will guide policyholders through their coverage and steps to get back on the road safely. Como especialista bilingüe, brindarás tranquilidad a los clientes ofreciéndoles soluciones cuando más lo necesitan. Siempre con empatía y cuidado. Tendras la oportunidad de brindar apoyo a nuestros clients a través de su cobertura, y en cada paso necesario, para que puedan regresar a la carretera con seguridad.

Requirements

• Fluency in Spanish and English is required.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Experienced in high-volume call centers with KPIs and measurable goals.
• Available to work evenings, weekends, and holidays.
• High School Diploma or GED required.
• Active Adjusters license preferred.
• Customer-facing Claims experience preferred.

Nice To Haves

• College degree preferred.

Responsibilities

• Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.
• Resolve customer concerns ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

Benefits

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
• Mental healthcare
• Fertility and adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED