Bilingual Spanish Call Center Customer Service Representative

Conduent•Remote, NJ

7d•Remote

About The Position

As a Remote Customer Service Representative, you will support customers through phone and digital channels by resolving inquiries, providing accurate information, and delivering a high-quality customer experience. This is an excellent opportunity for individuals seeking a work-from-home role with paid training, career growth, and strong benefits within a global organization.

Requirements

Ability to multitask and navigate computer systems effectively.
Reliable internet connection and distraction-free remote workspace
Ability to work with people from diverse backgrounds.
Effective communication and active listening skills
High School diploma or GED
Background and drug screening are required.

Nice To Haves

1-2 years of previous call center or customer service experience

Responsibilities

Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
Accurately document enrollment requests, status changes, complaints, and grievances
Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.