Call Center Representative - Bilingual Spanish
About The Position
We're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Call Center Representative to our growing team; who is passionate about helping others and thrives in a fast-paced environment. A Smile 4U is a privately owned dental practice with locations in Cartersville, Dalton, Decatur, East Point, and Hiram. We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient.
Requirements
- Bilingual in Spanish
- Strong interpersonal, communication and organizational skills
- Customer service oriented with a professional demeanor
- Reliable, organized and collaborative team player
Nice To Haves
- Previous customer service, call center experience is a plus
- Dental experience is highly preferred
Responsibilities
- Answer incoming calls and emails promptly and professionally
- Make daily outbound calls to schedule patient appointments per clinic protocols
- Document all call interactions according to standard operating procedures
- Assist in resolving customer complaints with the support of the Customer Service Manager
- Enter new patient information into the practice management system
- Update existing patient records
Benefits
- Medical, Dental, and Optical Insurance (available after 90 days for full-time team members)
- Employee discount
- Paid Time Off (PTO) and Paid Holidays
- Opportunities for professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
