Bilingual Spanish- Account Specialist

Attain Finance•Wichita, KS

1d•$19 - $20•Hybrid

About The Position

This is a hybrid role, working approximately 25% of time in office and the remainder of time remotely. Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs. Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit. Each brand is constantly evolving to better serve our customers. Be part of a dynamic team that is shaping the future of consumer finance. Apply today and take the next step in your career with Attain Finance!

Requirements

1+ year experience in collections, customer service, or financial services
Fluency in English and Spanish
Strong communication and negotiation skills across languages
Ability to handle sensitive conversations with empathy and professionalism
Familiarity with debt collection laws and practices
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong attention to detail, organizational skills, and decision-making abilities
Ability to work independently and collaboratively in a team environment
Quiet, private workspace free of background noise
Hardwired connection to modem using ethernet cable
High-speed internet (minimum 50 Mbps download & 5 Mbps upload)

Nice To Haves

Associate degree or higher is preferred
Commitment to continuous learning and applying industry best practices throughout the client life cycle

Responsibilities

Contact customers via phone, email, or mail in both languages to recover outstanding debts
Negotiate payment arrangements and settlements in line with company guidelines
Maintain accurate records of all communications and recovery activities
Resolve account discrepancies in collaboration with internal departments
Escalate unresolved or high-risk accounts to supervisors or legal teams
Provide second-voice support for escalated calls in both languages
Participate in team meetings and training sessions to stay updated on policies and best practices
Meet or exceed individual and team recovery targets
Ensure compliance with FDCPA, FCRA, and other regulatory requirements
Deliver exceptional customer service while maintaining professionalism and confidentiality