Bilingual Spanish- Account Specialist
About The Position
Attain Finance is a leading consumer credit lender serving U.S. and Canadian customers for over 25 years. Our roots in the consumer finance market run deep. We’ve worked diligently to provide customers a variety of convenient, easily accessible financial services. Our decades of diversified data power a hard-to-replicate underwriting and scoring engine, mitigating risk across the full spectrum of credit products. We operate under a number of brands including Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit and First Heritage Credit.
Requirements
- 1+ year experience in collections, customer service, or financial services
- Fluency in English and Spanish
- Strong communication and negotiation skills across languages
- Ability to handle sensitive conversations with empathy and professionalism
- Familiarity with debt collection laws and practices
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong attention to detail, organizational skills, and decision-making abilities
- Ability to work independently and collaboratively in a team environment
- Quiet, private workspace free of background noise
- Hardwired connection to modem using ethernet cable
- High-speed internet (minimum 50 Mbps download & 5 Mbps upload)
Nice To Haves
- Associate degree or higher is preferred
- Commitment to continuous learning and applying industry best practices throughout the client life cycle
Responsibilities
- Contact customers via phone, email, or mail to recover outstanding debts
- Negotiate payment arrangements and settlements in line with company guidelines
- Maintain accurate records of all communications and recovery activities
- Collaborate with internal departments to resolve account discrepancies
- Escalate unresolved or high-risk accounts to supervisors or legal teams
- Adhere to FDCPA, FCRA, and other regulatory requirements
- Provide second-voice support when needed to assist with escalated calls
- Participate in team meetings and training sessions to stay updated on policies and best practices
- Meet or exceed individual and team recovery targets
- Maintain professionalism and confidentiality in all customer interactions
Benefits
- Paid Time Off
- Medical
- Dental
- Vision
- 401k
- Life Insurance
- Disability
- other voluntary coverages
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
