Bilingual Sleep Services Care Coordinator

VGM Group, Inc• Work From Home, US, Work From Home

1d•Hybrid

About The Position

VGM & Associates is the nation’s largest and most comprehensive Member Service Organization (MSO) for post-acute healthcare including DME/HME, Respiratory, Sleep, Wound Care, Complex Rehab, Women’s Health, Home Modifications and Orthotics & Prosthetics providers. Over 2,500 providers with nearly 7,000 locations rely on VGM to connect them to valuable resources every single day. The care coordinator for sleep services will support in coordinating, monitoring and reporting on patient sleep therapy compliance. Primarily communicating via phone and email, the Sleep Services Care Coordinator must be bilingual - English and Spanish - in order to provide stellar customer service to our sleep therapy patients.

Requirements

High school diploma/GED desired
Equivalent professional experience preferred
Must comply with continuing education per Company, regulatory, contractual, and accreditation requirements
Must be fluent in English and Spanish
Customer service focused
High degree of integrity and trust
Ability to multitask and prioritize
Possesses strong time management and organization skills
Detailed oriented
Works well under pressure and is punctual
Flexible with the ability to routinely adapt to change
Team player with excellent communication skills

Responsibilities

Answer calls from referral sources in a timely and professionally manner, and secure referral orders by telephone, fax, and electronic means in a call center environment
Coordinate the delivery of medical equipment and other healthcare services, including contacting the patient, provider, or on-line tracking system to confirm items were delivered and/or services rendered
Ensure patients receive a high standard of service delivery and care through a series of follow-up quality questions to ensure company quality standards are being met
Document patient communication via an internal platform
Communicate daily with patients regarding compliance with their equipment via phone, email, and text
Obtain and send appropriate clinical documentation to equipment providers by fax or electronic means
Communicate with supervisor, other team members, and external parties to keep all entities informed of patient status
Collect and enter accurate and detailed patient information
Understand, access, and enter patient compliance data through multiple manufacturer platforms
Answer questions from patients, providers, and company staff
Identify and resolve service issues and complaints
Maintain up to date knowledge of company policy and procedures and regulatory, contractual, and accreditation requirements
Available for after hours on-call coverage
Follow strict confidentiality and HIPAA privacy and security guidelines
Perform other duties as assigned