Bilingual Care Coordinator

LCH Health and Community Services•Kennett Square, PA

5d•Hybrid

About The Position

LCH is seeking a Bilingual Care Coordinator to support our population health, quality, and value-based care initiatives. This role works closely with patients, providers, and health plan partners to identify and close preventive and chronic care gaps, improve patient engagement, and support quality performance measures. The Care Coordinator plays a key role in connecting patients to needed services, ensuring timely follow-up care, and maintaining accurate documentation for quality reporting.

Requirements

High school diploma or equivalent required
Fluent in English and Spanish with strong verbal and written communication skills.
Proficiency with electronic health records (EHRs), Microsoft Excel, and healthcare technology platforms.
Strong organizational skills with the ability to manage multiple priorities, track follow-up activities, and meet deadlines.
Ability to travel between LCH locations in Kennett Square, Oxford, and West Grove as needed.
Commitment to patient confidentiality, cultural sensitivity, and excellent customer service.
Regular, reliable attendance and adherence to organizational policies and procedures.

Nice To Haves

Associate degree or related healthcare coursework preferred.
Experience in healthcare, population health, care coordination, quality improvement, patient outreach, managed care, or a related field preferred.
Knowledge of preventive care, chronic disease management, payer quality programs, HEDIS measures, or value-based care models preferred.
Ability to work collaboratively with clinical, operational, and quality teams.

Responsibilities

Review care gap reports, patient registries, and electronic health record (EHR) data to identify patients needing preventive screenings, chronic disease monitoring, annual visits, immunizations, and other quality services.
Conduct outreach to patients through phone, text, patient portal, and mail to educate, engage, and schedule needed care.
Coordinate appointments, referrals, and follow-up services to support completion of quality measures and preventive care goals.
Collaborate with providers, care teams, and payer partners to validate and close care gaps and improve patient outcomes.
Track outreach, appointment status, completed services, and documentation in the EHR and other population health systems.
Obtain and reconcile medical records, lab results, and screening documentation needed for quality reporting and care gap closure.
Support value-based care, quality improvement, and patient engagement initiatives while maintaining compliance with HIPAA and organizational policies.