Bilingual Care Coordinator Specialist II
About The Position
Meals on Wheels Orange County is seeking a compassionate, organized, and driven Care Coordinator Specialist II (CCS II) to join their team. This role involves working directly with older adults, individuals with disabilities, caregivers, healthcare providers, and community partners to ensure members receive the support and services they need to live safely and independently. The specialist will manage a caseload of members, conduct assessments, coordinate care plans, facilitate referrals, support care transitions, and advocate for members in various settings, including homes, hospitals, clinics, and community locations.
Requirements
- Bachelor's degree in Social Work, Social Services, Gerontology, Health Sciences, or a related field; or Minimum two (2) years of experience in case management, enhanced case management, care coordination, or care transitions.
- Minimum two (2) years of experience working with older adults, seniors, individuals with disabilities, or other vulnerable populations.
- Bilingual in Spanish or another threshold language preferred.
- Strong verbal, written, and interpersonal communication skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to maintain confidentiality and professional boundaries.
- Strong critical thinking, problem-solving, and organizational skills.
- Valid driver's license, reliable transportation, and the ability to travel throughout the community as required.
- Successful completion of a background check.
Nice To Haves
- Experience with Care Transitions programs and methodologies.
- Knowledge of Orange County senior and disability service networks.
- Experience developing reports, program materials, and administrative processes.
Responsibilities
- Manage member caseloads and conduct intake assessments and reassessments.
- Coordinate care among physicians, healthcare providers, caregivers, and community organizations.
- Screen members for service eligibility and connect them to resources including housing, mental health, transportation, employment assistance, and crisis services.
- Develop, monitor, and update individualized care plans.
- Support members through hospital discharges, care transitions, and specialty referrals.
- Conduct home visits, hospital visits, and community-based outreach.
- Accompany members to medical appointments as needed.
- Maintain accurate documentation, case records, reports, and program statistics.
- Represent the organization at community events, partner meetings, trainings, and networking opportunities.
- Collaborate with interdisciplinary care teams to improve health outcomes and continuity of care.
- Meet program goals, quality standards, and key performance metrics.
Benefits
- Meaningful work that directly impacts the health and well-being of vulnerable community members.
- Collaborative and mission-driven team environment.
- Opportunities for professional development and growth.
- Chance to build strong partnerships across healthcare and community organizations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
