Bilingual Senior Relationship Specialist - Main Office - Danbury

Union Savings Bank - CT•Danbury, CT

8d•Onsite

About The Position

The Bilingual Senior Relationship Specialist is responsible for developing, maintaining, and deepening customer relationships. This role involves accurately and effectively handling both sales and service transactions, promoting USB products and services, and assisting customers in understanding how their financial goals can be met with suggested solutions. The specialist will also be responsible for operational duties such as processing transactions, managing account records, and ensuring compliance with various regulations.

Requirements

Bilingual fluency in English and Spanish or Portuguese is required.
Accurate and effective handling of sales and service transactions.
Working knowledge of all USB products and services sold in the branch.
Ability to keep current on product/services offered from partners and other business lines.
Ability to support and engage in sales initiatives, contests, campaigns, and promotions.
Ability to participate in sales-related projects or initiatives.
Ability to exceed sales, service, and cross line of business goals.
Ability to source and facilitate Bank at Work opportunities.
Ability to proactively reach out to new and existing customers.
Ability to maximize networking and community service events.
Ability to leverage lead lists and customer lists to deepen relationships.
Ability to coach and develop team members.
Consistent demonstration of service behaviors.
Ability to promptly acknowledge customer presence.
Ability to handle transactions accurately and efficiently.
Ability to maintain confidentiality and privacy of customer information.
Ability to respond to customer concerns to supervisors.
Ability to set clear customer expectations and deliver as promised.
Ability to focus directly on the customer.
Ability to project a professional, positive outlook and demeanor.
Ability to provide coverage for service transactions.
Accountability for customer retention.
Accurate processing of transactions including deposits, withdrawals, transfers, and negotiable items.
Ability to process and approve wire transfers within authorized limits.
Ability to monitor and maintain collections and fee rebates.
Ability to monitor account records for correct documentation and compliance.
Ability to assist Branch Management in maintaining safety and soundness.
Ability to assist Branch Management in distributing, educating, and training employees on policy changes.
Ability to make exceptions within approved limits.
Ability to review branch compliance and audit reports.
Ability to assist Branch management in minimizing and correcting variances and exceptions.
Ability to monitor/maintain branch RCI, teller difference activity, overdrafts, and charge-offs.
Compliance with all S.A.F.E. Act regulations.
Ability to provide N.M.L.S. registration number to consumers upon request.
Compliance with Fair Lending regulations.
Compliance with UDAAP regulations.
Ability to support managerial decisions positively.
Ability to set a professional example for staff.
Ability to deal with staff issues or concerns in the absence of Branch Management.

Responsibilities

Develop, maintain, and deepen customer relationships.
Accurately and effectively handle both sales and service transactions.
Promote USB products and services through branch banking sales and service processes.
Assist customers in understanding how their financial goals are met with suggested solutions and close on sales.
Maintain a working knowledge of all USB products and services sold in the branch.
Keep current on product/services offered from partners and other business lines for cross-selling.
Support and engage in all branch, market, or bank sales initiatives, contests, campaigns, and promotions.
Participate in sales-related market or bank-level projects or initiatives.
Exceed individual and branch goals (sales, service, cross line of business).
Actively source and facilitate Bank at Work opportunities.
Proactively reach out to new and existing customers, including onboarding, upselling, and setting appointments for financial reviews.
Maximize networking and community service events.
Leverage lead lists, top customer lists, household lists, business lists, etc., to deepen customer relationships.
Assist in the coaching and development of other team members as needed.
Consistently demonstrate service behaviors embedded in the USB Customer Service Commitment Charter and the branch banking sales & service process.
Promptly acknowledge customer presence and put the customer first.
Handle transactions accurately and efficiently, respecting customers' time.
Maintain the highest levels of confidentiality and privacy of customer information.
Respond to customer concerns to supervisors as appropriate.
Set clear customer expectations and deliver as promised for any required follow-up.
Focus directly on the customer, setting aside other projects when interacting.
Project a professional, positive outlook and demeanor at all times.
Provide coverage for service transactions as needed.
Be accountable for successful retention of customers.
Accurately process transactions including deposits, withdrawals, transfers, and negotiable items.
Process and approve wire transfers within authorized limits.
Monitor and maintain collections and fee rebates.
Monitor account records (signature cards, POAs, Business Resolutions) for correct documentation and compliance.
Assist Branch Management in maintaining the safety and soundness of the branch.
Assist Branch Management in distributing, educating, and training branch employees on information/policy changes.
Make exceptions within approved limits based on experience with policies and procedures.
Review branch compliance and audit reports.
Assist Branch management in minimizing and correcting variances and exceptions.
Monitor/maintain branch RCI, teller difference activity, overdrafts, and charge-offs.
Comply with all S.A.F.E. Act regulations, including keeping registration information up-to-date and maintaining an active status.
Provide N.M.L.S. registration number to consumers upon request and in all written communications.
Comply with all requirements of Fair Lending regulations.
Comply with UDAAP regulations.
Actively support managerial decisions in a positive manner.
Set a professional example for staff to follow.
Effectively deal with staff issues or concerns in the absence of the Branch Management Team.