Bilingual Senior Client Service Advisor, Trade
About The Position
Join RBC's growing Client Service team as a Senior Client Service Advisor (SCSA) specializing in Trade Finance. This role is crucial for delivering a differentiated servicing experience to strategic, high-value clients within RBC’s Transaction Banking team. The Transaction Banking team provides comprehensive treasury, cash management, trade finance, and payment solutions to corporate and institutional clients, helping them optimize working capital, manage risk, and streamline operations through innovative digital tools and global expertise. As an SCSA, you will be a key member of the Client Relationship Team (CRT), acting as the primary point of contact for a dedicated client portfolio, coordinating with partners to resolve servicing requests, and deepening client relationships.
Requirements
- 3-5 years of related experience in trade finance with strong working knowledge of trade finance operations, and Core Trade Products including guarantees, Standby Letters of Credit (SBLC), Import/Export LCs, and International Chamber of Commerce (ICC) rules and regulations
- Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
- Effective communication skills
- Customer service oriented
- Strong attention to detail, analytical and problem-solving skills
- Excellent time management and prioritization skills
- Ability to work effectively both independently and within a team environment
- Flexibility to occasionally work outside of standard business hours to meet client needs
Nice To Haves
- Commercial or corporate banking client servicing experience
- Certified Documentary Credit Specialist (CDCS), Certified Trade Finance Professional (CTFP) or other relevant professional designation
Responsibilities
- Deliver an exceptional pro-active client experience by responding promptly and accurately to requests, prioritizing the client’s needs and taking ownership to resolve requests on the first contact
- Partner with the CRT and Operations teams to offer expert advice, coordinate complex and effective integrated service solutions, addressing client concerns with a long-term perspective
- Record and resolve customer complaints in a timely manner, identifying root causes and providing effective solutions
- Balance competing demands and prioritize tasks to meet stakeholder requirements, escalating issues that may impact client experience or RBC standards, including policy, compliance, and reputational risk
- Conduct regular Client Service Reviews to enhance product utilization and identify new opportunities
- Educate clients and promote the adoption of digital solutions to enable clients to self-serve efficiently and improve their overall experience
- Provide customized product training to clients as needed to support their unique requirements
- Contribute to team initiatives and develop expertise in specific solutions (SME subject matter expertise)
- Maintain accurate documentation of service queries and complete required reporting for transparency and management
Benefits
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
