Client Service Advisor

Western Alliance Bank • Columbus, OH

1d • Onsite

About The Position

As a Client Service Advisor, you will be responsible for delivering exceptional client service to law firms, legal professionals, and other stakeholders within the legal banking sector. In this role, you will serve as a primary point of contact, ensuring clients receive timely support, guidance, and solutions related to operational activities, treasury management products, and financial services. You will manage all account types, from opening to closing, and perform necessary clerical duties while maintaining positive customer relations. Western Alliance Bancorporation, with over $80 billion in assets, is a top-performing banking company offering tailored commercial banking solutions and consumer products.

Requirements

• 1+ years of related experience in Treasury Management Service or similar field.
• High school diploma required.
• Entry level to intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Entry level to intermediate working knowledge of various word processing and spreadsheet software.
• Intermediate speaking and writing communication skills.

Nice To Haves

• Bachelor's degree in related field preferred.

Responsibilities

• Deliver exceptional client service to law firms, legal professionals, and other stakeholders within the legal banking sector.
• Serve as a point of contact, ensuring clients receive timely support, guidance, and solutions related to operational activities, treasury management products and financial services.
• Open, maintain, and close all account types.
• Perform clerical duties while maintaining positive customer relations.
• Provide expert consultation and customer service to legal clients regarding specialized banking products and services.
• Provide daily guidance to the department on deposits and account servicing, including treasury management products and services.
• Work directly with customers to resolve account issues.
• Provide excellent customer service and represent the bank in a professional and responsible manner.
• May attend customer calls with business development team members to better understand the business relationship and support strategy development to meet customer needs.
• Adhere to compliance, security, state and Federal regulations, bank policies, procedures and goals.
• Provide research on loan and deposit accounts as needed.
• Assist with account analysis, service charge waivers and wire transfer/ACH renewals.

Benefits

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program
• Opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees