Bilingual Second Shift Cleaning Supervisor
About The Position
This role requires the ability to drive within a localized territory. We are seeking a Bilingual Second Shift Cleaning Supervisor (Night Manager) to join our team! The Night Manager is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employee must possess ability to review the client contract and check that work expectations have been met. The City Wide team is committed to positively impacting the lives of everyone within the City Wide community of franchisees, clients, employees, contractors, and vendors. We believe everyone matters and being successful in life is not enough. We must also be significant!
Requirements
- Fluent written and spoken skills in a non-English language (Spanish and Portuguese highly preferred).
- High School diploma required or equivalent experience in commercial janitorial services industry.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Must have reliable transportation with an active driver's license and auto insurance.
- Must be comfortable using a smartphone and Outlook email.
- Must be available for a two-week daytime training period prior to starting the evening shift role.
Nice To Haves
- Experience in building maintenance, janitorial or similar industries.
- Strong management experience.
- Good communication skills.
Responsibilities
- Perform Client site visits in the evenings to ensure compliance with account scope of work and company policies.
- Manage inspections, address complaints, and oversee new Client starts to maintain high levels of satisfaction.
- Build strong working relationships with Independent Contractors (ICs) by communicating client priorities and collaborating to find solutions.
- Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
- Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
- Other duties as necessary.
Benefits
- Medical, Dental, and Vision Insurance
- 401(K) retirement savings plans
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
