Bilingual Sales Ops Specialist

Arctiq

1d•Hybrid

About The Position

The Sales Ops Specialist works with assigned Client Directors and their clients to provide sales and operations support, including quoting and order booking. The role coordinates with vendors, distribution partners, clients, and internal teams to support smooth and efficient sales operations. It involves collaboration across business units and departments on a national team while providing regional support in a dynamic, high-growth environment. This is a hybrid role that requires office time based on regional activities. Fluency in French is mandatory. This is not a business development role and does not include cold calling or setting up appointments or meetings for Client Directors.

Requirements

Fluency in French is mandatory.
Minimum of 2–3 years of experience in a sales support position within IT.
Knowledge of and experience working within the IT channel.
Strong organizational, verbal, and written communication skills.
Ability to work independently or as part of a team while functioning well under pressure.
Proficiency in Word, Excel, and PowerPoint.
Detail-oriented, customer-focused, adaptable, organized, and accountable, with problem-solving and time-management skills.

Nice To Haves

University or college diploma/degree preferred.
Experience with HubSpot, ConnectWise Sell, and NetSuite is a definite asset.

Responsibilities

Work closely with Client Directors to understand customer projects and support day-to-day activities.
Participate in client meetings and presentations when required.
Identify and submit opportunity registrations when applicable; note potential vendor rebates and submit claims as required.
Build strong, trustworthy relationships with Client Directors and clients, and understand their needs and how to support the business effectively.
Source products from manufacturers and distributors, obtaining pricing, current lead times, and availability.
Prepare quotations and templates as required, process sales orders according to Arctiq guidelines, and submit them for processing.
Complete and renew applicable sales certifications.
Develop relationships with manufacturers and relevant distribution contacts.
Help coordinate and quote logistics required for delivery.
Initiate product returns within the assigned territory and submit them to Finance for tracking and closure.
Create reports that are timely and relevant.
Recommend operational and process improvements within the Inside Sales role.
Train and provide process guidance to new team members.
Handle special projects as assigned by management.