Bilingual Resort/Hotel Dispatcher – Experienced

Spire Hospitality • Winter Garden, FL

10d • Onsite

About The Position

Join the team at The Grove Resort & Water Park Orlando, where every day is an opportunity to create exceptional guest experiences! Located just six miles from Walt Disney World® Theme Parks, we offer a dynamic and fast-paced hospitality environment where team members play a key role in delivering unforgettable stays. Our resort features 787 condo-style rooms, The Terraces at The Grove with 160 additional luxury rooms, award-winning Surfari Water Park access, diverse dining outlets, and extensive meeting and leisure amenities.

SPIRE Hospitality is a management company dedicated to delivering best-in-class service and memorable guest experiences across our portfolio of hotels and resorts nationwide. We provide the tools, support, and opportunities you need to grow professionally and succeed in your hospitality career.

Join our dynamic Operations TEAM and play a key role in driving customer satisfaction and operational excellence as a Dispatcher! The Dispatcher is responsible for coordinating and managing daily service schedules, ensuring efficient communication between customers, technicians, drivers, and field personnel. This role oversees the dispatching process to ensure timely service delivery, accurate information flow, and exceptional customer support while supporting the organization's operational goals.

Requirements

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Prior housekeeping and/or coordinator experience strongly preferred.
• Must possess computer skills.
• Primarily indoor role with occasional interaction across multiple hotel departments.
• Requires flexibility to work varying schedules based on business needs, including evenings, weekends, and holidays.
• Ability to sit, stand, and work at a computer for extended periods.
• Ability to lift, carry, push, or pull up to 25 lbs as needed.
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge of skills and abilities.
• 1 year of previous dispatching experience in the hotel industry required.

Nice To Haves

• Prior housekeeping and/or coordinator experience strongly preferred.

Responsibilities

• Open and close Housekeeping Department daily.
• Maintain Lost and Found records.
• Dispatch all calls to appropriate discipline.
• Communicate effectively with all departments, including engineering.
• Respond to all phone calls/ requests from guests and other departments.
• Monitor computer system.
• Maintain clear and efficient communication with all departments.
• Maintain cleanliness and organization in department.
• Walk the floors and inspect guest rooms.

Benefits

• EARLY PAY OR EARNED WAGE ACCESS (get paid before payday)
• medical
• dental
• vision
• pet discount program
• identity theft protection
• pre-paid legal support
• flexible spending accounts
• matched 401K
• life
• critical accident or illness coverage
• short- & long-term disability
• paid time off
• wellness programs
• hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED