Bilingual Representative, Customer Experience
Santander•REMOTE - Massachusetts, MA
•$30,750 - $50,000
About The Position
The Representative, Customer Experience provides administrative and operational support and services for the Customer Excellence team. The role supports coordination and documentation, conducts research, assists with routine assessments and submissions, and handles administrative tasks. It may also support special projects and assignments as needed. The position requires a proactive, responsible approach to risk management. Frequent minimal physical effort such as sitting, standing, and walking is required. Depending on location, occasional moving and lifting of light equipment and/or furniture may be required.
Requirements
- Basic computer and data entry skills.
- Strong organizational and prioritizing skills.
- Strong analytical and problem-solving skills.
- Strong verbal and written communication skills.
- Ability to adhere to policies, procedures, and management instructions.
- Ability to work independently and as part of a team to meet common objectives.
- Ability to respond to internal and external requests as needed.
- Ability to support multiple teams simultaneously.
- Ability to function as a team player.
- Ability to change direction as project demands dictate.
Nice To Haves
- Bachelor's degree or equivalent work experience.
- 0+ years of customer service experience.
- Bilingual Spanish.
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Experience with Microsoft Office products.
Responsibilities
- Coordinate meetings, prepare meeting minutes, and observe potential opportunities for the Customer Excellence team.
- Assist in developing and maintaining documentation, reports, process flow diagrams, presentations, and training materials.
- Conduct research and share findings with the Customer Excellence team.
- Assist in assessing unit exposures using clearly defined and routine protocol; identify and communicate potential impact.
- Assist with organizing material submissions and reports.
- Perform administrative duties, including processing, scanning, copying, and other administrative functions.
- Support other special projects and assignments as needed.
Benefits
- A fair and competitive rewards package.
- Benefits designed to support employees, their families, and well-being.
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What This Job Offers
Job Type
Full-time
