Bilingual Remote Customer Service Representative

TEKsystems•Tampa, FL

5d•$19 - $19•Remote

About The Position

This is a contract position for a Bilingual Remote Customer Service Representative. The role involves delivering the highest level of customer service experience, including answering customer calls, resetting passwords, assisting with account creation, uploading documents, answering general questions, engaging with customers over the phone and via online chat, helping customers manage their accounts, and verifying eligibility for coverages/reviewing healthcare options. Problem-solving is a key aspect, requiring the ability to find creative solutions and diagnose/resolve issues in a timely manner. Representatives are expected to be experts on the company, product, and policies, demonstrating flexibility, adherence to corporate values, and a commitment to self-study and training. They must also adhere to regulated communication guidelines and follow defined procedures. Administrative duties include inputting customer information into a database and other assigned tasks.

Requirements

Customer service
Call center
inbound calls
health care
Insurance
bilingual in spanish
customer support
microsoft office
After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service experience
High level food service/retail experience required.
RECENT work history - no large gaps in their tenure or recent history.
Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)
Unable to demonstrate understanding of a workflow process
Unable to provide well-rounded responses to specific questions/ short answers
In conversation, demonstrates the inability to understand and follow policy and procedures
In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others

Responsibilities

Answer customer calls
Reset Passwords
Assist with creating accounts
Uploading documents
Answering general questions
Engage with customers over the phone and reply to online chat inquiries
Help customers manage their accounts
Verify eligibility for coverages/review healthcare options etc.
Find creative solutions to any, and all, consumer problems that arise
Diagnose, assess, and resolve problems or issues in a timely manner
Display flexibility and willingness to accept constantly changing project/program updates
Demonstrate corporate values on a consistent basis
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels
Interpret and follow defined procedures and policies
Input customer information into a database
Various administrative duties as assigned