Bilingual Remote Customer Service Representative

TEKsystems • El Paso, TX

6d • $19 - $19 • Remote

About The Position

This is a Contract position based out of El Paso, TX. The pay range for this position is $19.00 - $19.00/hr. This is a fully remote position. This position is anticipated to close on Jul 31, 2026.

Requirements

• Deliver the highest level of customer service experience
• Be an expert on the company, product, and policies
• Bilingual

Responsibilities

• Answer customer calls
• Reset Passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages/review healthcare options etc.
• Find creative solutions to any, and all, consumer problems that arise
• Diagnose, assess, and resolve problems or issues in a timely manner
• Display flexibility and willingness to accept constantly changing project/program updates
• Demonstrate corporate values on a consistent basis
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels
• Interpret and follow defined procedures and policies
• Input customer information into a database
• Various administrative duties as assigned

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed