Bilingual Remote Customer Service Representative

TEKsystems•Atlanta, GA

7d•$19 - $19•Remote

About The Position

Join a growing team supporting consumers during open enrollment and make a meaningful impact from the comfort of your home. If you're bilingual in Spanish and English, enjoy helping people, and thrive in a customer-focused environment, this opportunity could be a great fit! This is a fully remote position. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Requirements

Fluent in both Spanish and English.
Customer service experience required; call center experience preferred.
Strong computer navigation and software troubleshooting skills.
Ability to work independently in a remote environment with reliable internet.
Recent, stable work history with strong professionalism and communication skills.
Must be comfortable learning new systems, procedures, and compliance requirements.

Nice To Haves

Backgrounds in customer-facing retail, hospitality, or food service may also be considered.

Responsibilities

Assist customers with account creation, password resets, document uploads, and general account support.
Handle inbound phone calls and online chat inquiries while providing exceptional customer service.
Verify customer eligibility, explain healthcare coverage options, and resolve issues through effective problem-solving.