Bilingual Referral Coordinator / Behavioral Health Outpatient Clinic

Recovia•Phoenix, AZ

15h•Onsite

About The Position

Recovia is seeking a full-time BILINGUAL REFERRAL COORDINATOR for our corporate office in Midtown Phoenix. Recovia is an integrated outpatient treatment program to treat the whole person. We provide chronic pain, mental health, and substance use treatment - all under one roof. We are looking for an eager individual who is passionate about helping people and is willing to learn and grow personally and professionally to join our team!

Requirements

MUST BE COMFORTABLE with daily high incoming and outgoing call volume and referral processing
Excellent verbal and written communication skills - comfortable with communicating over the phone
Excellent listening skills
Proficient in Microsoft Word and Excel
Proficient in EMR systems
Two years of relevant experience

Nice To Haves

Previous medical scheduling experience preferred
Verification of Benefits/Insurance Authorization Experience a plus
Excellent customer service and organizational skills
Ability to make independent decisions relative to essential job duties

Responsibilities

Serves as the primary point of contact for patients and third-party affiliates that are participating in the Recovia program as well as performs a wide range of administrative and clinical duties directly related to clinic.
This role oversees patient scheduling, clinical resources, and all administrative duties during program.
Handling a high volume of inbound and outbound calls
Responsible for the tracking, coordination and communication of patient referrals
Ensures complete and accurate patient registration, including demographics and current insurance information
Handles requests from third party referral sources and provides relevant information and data
Serves as point person for multidisciplinary evaluation process to include patient scheduling, third party communications, and internal communications
Assembles information concerning patient’s clinical background and referral needs
Contacts insurance companies to ensure verification of benefits and prior authorization approval requirements are met
Reviews details and expectation of referral with the potential patient
Assists patients in problem solving potential issues related financial or social barriers (e.g., request interpreters as appropriate, transportation services, etc.)
Ensures that referrals are addressed in a timely manner
Reminds patients of scheduled appointment
Communication with referral sources to ensure patient information/ registration is complete
Communicates patient updates between program and referring source