Bilingual Receptionist - Personal Injury Law Firm

Speaks Law Firm•Wilmington, NC

2d•Onsite

About The Position

Speaks Law Firm is seeking a motivated and client-focused Bilingual Receptionist (Spanish/English) to join our team. As the first point of contact, you will play a key role in creating a welcoming environment for clients and supporting the smooth operation of our office.

Requirements

High School Diploma or GED.
Fluent in Spanish and English.
2+ years of customer service or front desk experience, preferably in a law firm.
Excellent interpersonal and communication skills.
Intermediate computer skills (Microsoft Office Suite).
Strong organizational skills and attention to detail.
Professional demeanor and appearance.
A strong passion to help others and achieve best outcomes.

Nice To Haves

Associate’s degree or higher.
NC Notary Public (or willingness to obtain within six months).
Familiarity with legal language and processes.

Responsibilities

Greet clients and visitors with professionalism and compassion
Operate a multi-line phone system messages
Assist with scheduling and confirming appointments
Promptly direct outgoing/incoming mail, faxes, and deliveries to intended recipients
Maintain tidy and welcoming public spaces (lobby, meeting rooms, bathrooms, break areas)
Prepare meeting rooms, documents, and arrange refreshments as needed
Support administrative needs: copying, scanning, faxing, emailing, and note taking
Meet with clients for notary services
Coordinate with staff as needed for client check execution and releases
Maintain effective communication with clients, attorneys, and legal staff
Provide assistance and guidance in both Spanish and English, ensuring clarity and comfort for all visitors
Support the execution of all daily operations with urgency and attention to detail