Bilingual Quality Assurance Coordinator – Vocational Services

Lifemark Health Group • Toronto, ON

16h • Remote

About The Position

We're looking for a dedicated, detail-oriented Quality Assurance Coordinator to join our remote team. You'll play a critical role in ensuring the accuracy, reliability, and consistency of our vocational assessment and rehabilitation services.

Requirements

• Fluency in both English and French (written and spoken) as you will be interacting with clients and team members across Canada
• Strong attention to detail and organizational skills.
• Experience in quality assurance, proofreading, or a related healthcare or rehabilitation field.
• Comfortable working independently and managing your own schedule in a remote environment.
• Proficiency with web-based tools, document management systems, and virtual collaboration platforms (e.g. MS Teams, Google Workspace).
• Commitment to accuracy, integrity, and the highest standards of client service.

Responsibilities

• Conduct regular audits and reviews of vocational assessment reports in both English and French, ensuring compliance with company policies, industry standards, and regulatory requirements.
• Proofread vocational reports for continuity, consistency, accuracy, and spelling in both official languages.
• Collaborate with vocational rehabilitation counsellors, assessors, and other remote team members to identify areas for improvement.
• Assist clinical staff with formulating recommendations and applying standardized bilingual report templates and formats.
• Monitor client satisfaction and feedback from both English and French-speaking clients, and implement actions to improve service delivery.
• Maintain accurate records using web-based tracking systems to monitor timelines, due dates, and reporting expectations.
• Participate in virtual team meetings and contribute to a collaborative, inclusive remote work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed