Bilingual Quality Assurance Analyst and Learning Consultant

Northbridge Financial Corporation • Montreal, QC

47d • $70,000 - $110,000 • Hybrid

About The Position

In this role, you’ll help strengthen underwriting quality, consistency, and capability across Northbridge Financial Corporation. Working closely with underwriting teams, you’ll lead and support the Underwriting File Review process across all brands and coverage lines, using analytics and insights to identify gaps, drive improvements, and support compliance. You’ll also contribute to the full lifecycle of underwriting education, ensuring learning is effective, measurable, and aligned to business needs. We want your talent!

Requirements

• Bilingual proficiency in French and English
• 5–7 years of progressive underwriting and/or underwriting audit experience
• Strong knowledge of property, auto, and casualty policy forms and terminology
• Working knowledge of underwriting principles, policy wordings, insurance contracts, and coverage interpretation
• Experience working with cross‑functional partners such as Claims, Risk Management, or Risk Services
• Experience conducting underwriting file reviews and reporting results to underwriting leadership
• Experience contributing to underwriting education, including needs analysis, design, facilitation, and evaluation
• Knowledge of adult learning principles and training effectiveness measurement (Levels 1–4)
• Experience using Workday or a similar LMS to deliver, track, and maintain training content
• Strong computer skills, including Microsoft Office

Responsibilities

• Investigating underwriting files and analyzing risk selection, product quality, and customer service
• Identifying deficiencies through metrics, analytics, and audit results
• Communicating clearly and effectively with stakeholders at all levels
• Solving problems, thinking strategically, and recommending practical solutions
• Managing multiple priorities and adapting to changing workloads
• Building strong relationships and collaborating across teams
• Working independently with attention to detail and professionalism under pressure

Benefits

• Hybrid work! You get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well‑being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees