Bilingual Program Coordinator

BioScript Solutions•Calgary, AB

54d•Remote

About The Position

Empowering lives, healing hearts, embracing future. We’re seeking a dedicated and dynamic Bilingual Program Coordinator to join our Patient Support Programs at BioScript Solutions, where we put our patients first! At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

Requirements

Bilingualism in English and French is an asset
Ability to handle a high caseload in a fast-paced, changing environment
Minimum of 2 years experience in customer/client service experience
Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel)
Professional/courteous/efficient telephone manner
Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines
Strong communication and interpersonal skills
Ability to work independently and in a team environment
High attention to detail
Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

Nice To Haves

Prior experience in a reimbursement role is a strong asset
Experience in biologics will be considered an asset
Experience in the healthcare, pharmaceutical, or insurance industry is an asset

Responsibilities

Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients
Acting as the Primary point of contact for physicians (within their geographic area) to enroll patients into a NavieGo managed program
Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians
Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to maximize reimbursement solutions public/federal funding programs
Coordinate with dispensing pharmacy and injection training sites once funding has been obtained
Acquire in depth knowledge of public / private and federal funding mechanisms
Assisting physicians and/or their staff to complete all relevant Patient Support Program forms (enrolment, consent, prescription, etc.) and all relevant drug reimbursement forms
Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers
Responding promptly and professionally to physician enrolment requests
Responding proactively and upon NavieGo’s request to facilitate paperwork required for patient reimbursement renewals