Bilingual Prelitigation Paralegal - Personal Injury - Waterbury, Hartford, New Britain or North Haven

Carter Mario Law Firm•Waterbury, CT

9d•$21 - $33

About The Position

The Bilingual Prelitigation Paralegal provides administrative and client support throughout all phases of assigned personal injury cases. The role uses case management software to document case activity, manage tasks and documents, and communicate case status. It also includes preparing documents and correspondence, supporting attorneys and management, providing phone coverage as needed, and delivering customer service in accordance with the firm’s Standard Operating Procedures and guidelines. The paralegal communicates with clients in person, by phone, and electronically; gathers investigative and medical documentation; coordinates with insurance companies, providers, and attorneys; monitors liens; and supports property damage resolution. The role prepares demand letters and packages and settlement statements, conducts file reviews, and handles scans, mail, and correspondence. The position calls for professional Spanish communication with clients and embodies the firm’s stated values of championing others, being innovative, and being accountable.

Requirements

College degree in legal studies, paralegal certification, or equivalent experience.
Proven knowledge and ability to provide paralegal support through all stages of a personal injury case.
Ability to read, write, and speak Spanish at a professional level to communicate successfully with clients.
Strong listening and communication skills to answer client questions and provide empathy and support.
Professional verbal and written communication skills.
Ability to deliver excellent customer service.
Math aptitude to review medical bills and complete settlement statements.
Strong organization and time-management skills to prioritize tasks.
Attention to detail.
Ability to learn, retain, and apply new information.
Proactive approach and ability to be productive in a fast-paced environment.
Flexibility to multitask and meet deadlines.
Ability to work independently and contribute as part of a team.
Knowledge of medical and/or legal terminology.
Proficient typing skills and ability to use software programs, a phone system, the internet, Microsoft Office Suite, Outlook, and Adobe.

Nice To Haves

Notary Public.

Responsibilities

Interact with clients in person, by phone, or electronically to review and document injury and medical-treatment status, and provide case-status updates throughout the case.
Complete file-opening steps according to SOP.
Use the case management system for timely data entry, task and document management, and case-status communication; maintain case information and activity.
Gather investigative documentation, including police reports, photographs, medical records, and billing statements.
Interact with insurance companies and adjusters to gather information as needed.
Assist clients with initial property damage resolution.
Request and review medical records and bills.
Communicate injury or medical-treatment changes to the attorney.
Identify, monitor, and document liens.
Conduct file reviews according to SOP timelines.
Process daily scans, mail, and correspondence according to SOP.
Communicate and respond in a timely manner to clients, providers, insurance carriers, attorneys, and management.
Obtain final reports, medical documentation, and other supporting data needed to complete demands in accordance with production goals.
Prepare demand letters and packages.
Prepare settlement statements.
Follow non-negotiable client-contact procedures and respond to client questions and concerns with world-class service.
Use the firm’s “Secret Service” techniques to build client relationships and seek ways to deliver “Above and Beyond” client experiences.
Perform other case management tasks as directed by the attorney or supervisor.
Assist with phone coverage as needed.