Bilingual PM Houseperson - Villatel Orlando Resort

MasterCorp, Inc.•Orlando, FL

5d•Onsite

About The Position

The Houseperson/ Runner is responsible for assisting and supporting the Supervisors and Housekeepers in meeting quality and timeliness standards. A Houseperson must ensure he or she follows the company mission statement and values. This role requires a friendly, enthusiastic, and hard-working individual who is passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation. A valid driver's license is required for certain locations.

Requirements

Must be able to lift 25 pounds (with or without accommodation)
Ability to make decisions
Planning and scheduling capabilities
Ability to read, write and do basic math
Personal timeliness be prompt with all assignments
A passion for cleanliness
Strong work ethic
Ability to learn and change behavior
Work irregular hours
A valid driver's license will be required for certain locations.

Nice To Haves

Bilingual

Responsibilities

Maintain a high standard of excellence.
Stock and maintain cleanliness and organization of storage closets.
Assist in stripping units of soiled linens as directed.
Remove soiled linens and trash from units.
Make linen and supply bags as directed.
Deliver linen and supply bags to units.
Walk all assigned buildings or floors to ensure all are free of linen, trash or equipment.
Report unit maintenance issues as per company procedure.
Report lost and found items to Executive Housekeeper.
Move furniture as directed.
Ensure a safe working environment at each site and office.
Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper.
Maintain a sense of urgency so that units are turned on time.
Be prompt with all assignments and appointments.
Use supplies and equipment efficiently and effectively.
Assist in linen inventories and supplies as directed.
Assist in solving guest complaints promptly.
Create strong, positive customer relations.
Willing and able to assist resort guests and owners.
Make guest deliveries as directed.
Be knowledgeable of the resort.