PM Houseperson

EOS•Portland, ME

2d•Onsite

About The Position

The Houseperson is responsible for maintaining the cleanliness and orderliness of all public areas, lounges, lobbies, bathrooms, and hallways. This role involves performing various cleaning tasks, replenishing supplies, and providing prompt and courteous service to guests. The Houseperson also supports the Housekeeping team by assisting with linens, trash removal, and stocking closets, and performs daily housekeeping services in occupied and vacant guest rooms as needed to maintain service standards.

Requirements

1 year experience working in a housekeeping environment.
Must be effective at listening to, understanding, and clarifying concerns raised.
Must be able to communicate effectively with others.
Must be proactive in handling problems, including anticipating, preventing, identifying and solving issues as necessary.
Must be flexible to work all shifts including overnights, weekends and holidays.
Exhibits a high level of professionalism in all interactions/situations.
Always maintain a warm and friendly demeanor.
Reliable and have a sense of urgency.
Must be able to lift and carry upwards to 25 pounds.
Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular basis.
Must be able to maintain confidentiality of information.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
Maintain regular attendance in compliance with Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming.
Comply with Standards and regulations to encourage safe and efficient hotel operations.

Nice To Haves

Experience in a hotel is a plus.

Responsibilities

Cleans public areas, lounges, lobbies, bathrooms, and hallways.
Vacuums and washes carpets and rugs.
Empties wastepaper baskets and ashtrays.
Transports trash to waste disposal equipment.
Dusts and polishes wooden surfaces and furniture.
Replenishes Housekeeping supplies in storage closets.
Maintains the required property uniform and ensures a professional appearance and attitude.
Responds courteously and efficiently to guest requests and service calls, delivering amenities, linens, towels, cribs, rollaway beds, and other requested items with professionalism and courtesy.
Supports the Housekeeping team by collecting and distributing linens, removing trash and soiled linen, stocking housekeeping closets, and assisting Room Attendants as needed.
Performs daily housekeeping service in occupied guest rooms and cleans vacant guest rooms as needed to support department operations and maintain service standards.

Benefits

Dedicated employee parking lot pass with company contribution for full time employees, fully-funded for salaried managers
Employer-subsidized medical, dental, and vision insurance
Company-funded $25K in complimentary life insurance and $1K/mo. in disability
Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Additional Health & Wellness benefits including prescription and gym membership discounts
Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
Family Matters Program of 10+ weeks fully paid parental leave for new parents
401k employer match, up to 4% of salary
Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
Discounted lodging rates from New England Inn & Resort Association partners
Pathways for growth and professional development including training and tuition reimbursement
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture
Company-funded Employee Assistance Program for life and mental health resources