Bilingual Personal Injury Demands Manager

The Ward Law Group, PL•Miami Lakes, FL

3d•Remote

About The Position

The Ward Law Group is seeking a bilingual (English/Spanish) leader to oversee their Demand Department. This role involves improving operational performance, coaching team members, and delivering outstanding results for clients. The ideal candidate thrives in a fast-paced environment, enjoys developing people, and has experience leading personal injury teams. This is a remote leadership opportunity with a growing department within a fast-growing plaintiff personal injury firm.

Requirements

Minimum of 3 years of management experience required
Legal industry experience required; experience within a Plaintiff Personal Injury law firm strongly preferred
Experience managing teams in performance-driven environments with measurable productivity and quality standards
Experience conducting performance reviews, coaching conversations, audits, and performance improvement initiatives
Strong leadership, organizational, and team development skills
Ability to analyze data, identify trends, and implement process improvements
Strong written and verbal communication skills
Ability to manage multiple priorities and deadlines in a fast-paced environment
Proficiency with case management systems, reporting tools, and Microsoft Office applications
Reliable attendance, professionalism, and accountability
Fluency in both English and Spanish required
3+ years managing legal teams
Plaintiff personal injury experience
Experience leading performance-driven teams
Strong English and Spanish communication skills
Experience with Litify, Filevine, or similar case management software
Excellent coaching and leadership skills

Nice To Haves

Experience managing Demand, Pre-Litigation, Case Management, or Personal Injury operations teams
Experience using Litify (Salesforce), Filevine, or similar legal case management platforms
Experience implementing workflow improvements, automation initiatives, and operational efficiencies
Experience supporting departmental growth, workforce planning, and leadership development initiatives

Responsibilities

Lead and coach the Demand Department team
Monitor department productivity and quality
Conduct performance reviews and coaching sessions
Improve workflows and operational efficiency
Review KPIs and reporting
Partner with firm leadership on department initiatives
Ensure timely demand preparation and case progression
Resolve escalated client or operational issues
Support hiring, onboarding, and employee development
Foster a culture of accountability and excellence

Benefits

Paid Time Off (accrues 4.62 hours per pay period for a total of three weeks per year for employees working 30+ hours/week)
Health insurance (firm covers 40-65% of employee premium, includes national coverage options and free mental health services)
Dental insurance (with unlimited coverage)
Vision insurance
Short-term and Long-term Disability benefits (paid by the firm for employees working 30+ hours/week)
Life insurance (1X earnings coverage paid by the firm for employees working 30+ hours/week)
Accidental death and dismemberment benefit (matches life insurance coverage)
Supplemental insurance options (Critical Illness, Accident, Cancer, Hospital Confinement Indemnity, Term Life, Whole life)
401(K) plan (for employees working 30+ hours/week)
401(K) matching (100% of first 3% and 50% on next 2% after one year of service, with immediate vesting)
Ongoing coaching and professional development
Long-term career growth
Collaborative and supportive team environment
Opportunity to make a meaningful impact on client outcomes