Bilingual Personal Injury Demand Manager (Remote)
The Ward Law Group, PL
•Remote
About The Position
The Ward Law Group is seeking a bilingual (English/Spanish) leader to oversee its Demand Department. This role involves leading a high-performing team, improving operational performance, coaching team members, and delivering outstanding results for clients. The position is a long-term leadership opportunity within a growing U.S. law firm, offering a chance to make an impact, develop your career, and help build a high-performing team.
Requirements
- 3+ years managing legal teams
- Plaintiff personal injury experience
- Experience leading performance-driven teams
- Strong English and Spanish communication skills
- Experience with Litify, Filevine, or similar case management software
- Excellent coaching and leadership skills
- Minimum of 3 years of management experience
- Legal industry experience
- Experience managing teams in performance-driven environments with measurable productivity and quality standards
- Experience conducting performance reviews, coaching conversations, audits, and performance improvement initiatives
- Strong leadership, organizational, and team development skills
- Ability to analyze data, identify trends, and implement process improvements
- Strong written and verbal communication skills
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Proficiency with case management systems, reporting tools, and Microsoft Office applications
- Reliable attendance, professionalism, and accountability
- Fluency in both English and Spanish required
Nice To Haves
- Experience managing Demand, Pre-Litigation, Case Management, or Personal Injury operations teams
- Experience using Litify (Salesforce), Filevine, or similar legal case management platforms
- Experience implementing workflow improvements, automation initiatives, and operational efficiencies
- Experience supporting departmental growth, workforce planning, and leadership development initiatives
Responsibilities
- Lead and coach the Demand Department team
- Monitor department productivity and quality
- Conduct performance reviews and coaching sessions
- Improve workflows and operational efficiency
- Review KPIs and reporting
- Partner with firm leadership on department initiatives
- Ensure timely demand preparation and case progression
- Resolve escalated client or operational issues
- Support hiring, onboarding, and employee development
- Foster a culture of accountability and excellence
Benefits
- Fully remote position
- Leadership opportunity with a growing department
- Ongoing coaching and professional development
- Long-term career growth
- Collaborative and supportive team environment
- Opportunity to make a meaningful impact on client outcomes
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
