Bilingual Pediatric Medical Assistant (Open Rank)

University of Colorado•Denver, CO

7d•Onsite

About The Position

The University of Colorado College of Nursing is hiring a bilingual Medical Assistant (Health Care Tech I) or Licensed Practical Nurse (Health Care Tech III) for a benefits-eligible, 1.0 FTE position at Sheridan Health Services, a Federally Qualified Health Center in southwest Denver. The role supports pediatric services for patients ages 0 to 22 and may flex between pediatric clinics when needed. Health Care Technicians are cross-trained to support pediatrics, primary care, obstetrics, and behavioral health. The position provides clinical, administrative, and patient-support services in person and remotely. The employee communicates daily in Spanish and English, supports patients who face barriers to economic and health resources, and uses the Electronic Health Record and secure telehealth and communication technologies. Work is onsite in a normal patient-care environment, with some exposure to biological hazards and infectious diseases. The position may require designated extended-hours shifts until 8 p.m. and infrequent rotating weekend work. At the Medical Assistant I level, the employee performs the full range of medical assistant functions independently within established procedures. The position is intended to promote after approximately one year of experience and completion of specified training and performance evaluations or coaching. At the Medical Assistant II level, work involves greater complexity and latitude, including adapting routines when guidelines do not cover the circumstances and training lower-level technicians. Level II duties also include processing basic referrals and imaging orders, processing prior authorizations, onboarding newly hired medical assistants, and performing clinical equipment quality checks. The University offers a benefits package that includes multiple medical and dental plan options, disability, life and vision insurance, an employer contribution to a 401(a) retirement plan, paid time off, vacation, sick and holiday leave, a tuition benefit, and a reduced-rate transit pass. The position may be eligible for overtime compensation depending on level.

Requirements

Medical Assistant I: Completion of an accredited medical assistant program.
Medical Assistant II: Completion of an accredited medical assistant program and one year of experience working as a medical assistant.
Applicants must meet minimum qualifications at the time of hire.
Must be legally authorized to work in the United States without sponsorship, now or in the future.
Must be willing and able to obtain current BLS/CPR certification by the date of hire.
Must be willing and able to speak Spanish and English daily to communicate clinical terminology.
Must be willing and able to remain credentialed and keep credentialing materials current.
Must be willing and able to work until 8 p.m. on designated extended-hours shifts as needed and infrequent rotating weekends as needed.
Must be willing and able to work in a normal patient-care environment with some exposure to biological hazards and infectious diseases.
Substitution for all levels: One year of medical assistant experience may substitute for completion of an accredited medical assistant program, in addition to any required years of experience.
Substitution for all levels: Completion of an accredited program, Colorado state licensure, and applicable experience as a nursing aide, licensed practical nurse, or emergency medical technician may substitute for medical-assistant-specific requirements.
Substitution: For a current registered nursing student, Colorado State Certified Nurse Aide licensure may substitute for completion of an accredited medical assistant program.
Substitution: For a current registered nursing student, completion of Medical/Surgical Nursing I with a passing grade may substitute for completion of an accredited medical assistant program.
Ability to take direction, exercise independent judgment, and set work priorities.
Strong organizational skills and ability to prioritize.
Ability to maintain patient confidentiality.
Proficiency with computer applications, EHR, and other tools for staff communication and clinical documentation.
Knowledge of current medical procedures and basic medical terminology.
Ability to establish and maintain effective working relationships throughout the institution.
Interpersonal skills to work cooperatively with patients, families, and members of the healthcare team.
Strong customer service skills and attention to detail and accuracy.
Knowledge of and ability to follow HIPAA and OSHA guidelines.
Basic knowledge of Colorado state immunization requirements.
Ability to work with pediatric patients ages 0 to 24 and their families and flex between pediatric clinics as staffing warrants.
Knowledge of pediatric growth and developmental milestones and ability to provide developmentally appropriate, family-centered care.

Nice To Haves

Medical Assistant I: Experience or formal training in handling bloodborne pathogens.
Medical Assistant I: Experience or formal training in complying with OSHA Biohazard Safety Standards.
Medical Assistant I: Experience in a Federally Qualified Health Center and/or Patient-Centered Medical Home environment.
Medical Assistant II: Experience or formal training in retrieving imaging studies and querying patient record databases such as COHRIO or similar systems.
Medical Assistant II: Experience with injections, vaccine administration, and documentation.
Medical Assistant II: Experience training new hires.
Medical Assistant II: Experience or formal training in phlebotomy and point-of-care testing.
Medical Assistant II: Experience or formal training working with a population or subpopulation relevant to the role, including pediatric and adolescent patients.
Medical Assistant II: Experience or formal training in temperature-log monitoring and reporting for the Vaccines for Children Program.

Responsibilities

Provide support to the pediatric team serving patients ages 0 to 22 and flex between pediatric clinics as staffing needs warrant.
Communicate clinical terminology with patients and colleagues in Spanish and English on a daily basis.
Support patients with reduced access to economic and health resources in the clinic and remotely by phone or telehealth.
Greet patients and families and complete patient check-in procedures in person and remotely.
Use the EHR to measure and document vital signs, notify providers of out-of-range values, complete medication reconciliation, and document chief complaints and health histories.
Prepare and coach patients for examinations and assist providers with examinations and procedures as needed.
Perform standard patient screening tests using apps and secure, HIPAA-compliant communication technology.
Perform phlebotomy and follow safe procedures for collecting and handling other laboratory specimens.
Provide basic wound care and first aid.
Educate patients about office policies, lab results, medications, diagnoses, treatment plans, and follow-up; make follow-up phone calls.
Prepare, administer, and electronically document authorized medications within scope, including Depo-Provera.
Administer immunizations, maintain immunization records, and complete annual immunization training within the supervisor's timeline.
Perform clerical and administrative duties, including covering the front desk and answering overflow calls.
Answer calls, schedule appointments, fax and upload orders and records, and prepare school documents for provider signatures.
Maintain supply inventory, track and stock supplies, maintain sterilized instruments, and place replacement orders through the Compliance Officer.
Fax prescriptions to pharmacies and participate in insurance prior authorizations as needed.
Engage with community partners, including public health agencies, specialty and outside provider offices, hospitals, and freestanding healthcare facilities.
Attend team huddles, team meetings, and staff meetings.
Use University learning and development opportunities to build knowledge and grow in the position.
Perform additional duties as assigned, including clinic grant initiatives, and comply with University and professional policies and procedures.
Follow CDC guidance for illness reporting, temperature monitoring, mask use, and handwashing during flu seasons and pandemics.
At Medical Assistant II level, process basic referrals and imaging study orders, process prior authorization requests, train and onboard newly hired medical assistants, and conduct routine clinical equipment quality checks.