Bilingual (En/Fr) Payroll Specialist III

Dayforce

1d • CA$77,400 - CA$120,900 • Remote

About The Position

Dayforce is seeking a Bilingual Payroll Specialist III (English/French) to join our Dayforce Managed team. This role supports large enterprise clients by managing critical aspects of the employee lifecycle, including payroll, workforce management, benefits, and contact center services. The ideal candidate will possess significant payroll expertise, strong knowledge of benefits, workforce management, and taxation, and the ability to work directly with clients to resolve complex issues while delivering exceptional service. The role is open to remote work and can be hired anywhere in Canada.

Requirements

• Availability to support shifts within operating hours between 8:00 a.m. and 9:00 p.m., including flexibility to adjust schedules based on client needs.
• 3+ years of end-to-end payroll processing experience in a high-volume payroll environment (500+ employees).
• Bilingual proficiency in English and French.
• Strong understanding of payroll, benefits administration, taxation, and applicable legislative requirements.
• Ability to resolve client issues and provide exceptional service to internal and external stakeholders.
• Excellent written and verbal communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Proficiency in Microsoft Word, intermediate Excel, and PowerPoint.
• Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Nice To Haves

• Experience within payroll outsourcing or payroll consulting environments preferred.
• Experience with Dayforce HCM or similar cloud-based payroll technology.
• Multi-client payroll processing experience.
• Experience processing payroll for enterprise organizations with 2,000+ employees.
• Industry certifications or a willingness to obtain them within two years of employment.
• Strong understanding of quality control and auditing standards.
• Demonstrated commitment to continuous learning and professional development.
• Proven ability to collaborate effectively with clients and internal teams.

Responsibilities

• Ensure all aspects of the payroll cycle, including taxes, benefits, garnishments, and related activities, are processed, reconciled, audited, and transmitted accurately and on time.
• Process payroll changes, tax forms, payments, and payroll transactions accurately for assigned clients.
• Perform quality control and auditing activities to ensure accuracy and minimize errors.
• Collaborate with cross-functional teams to resolve payroll matters and employee inquiries.
• Provide payroll support services in accordance with contractual obligations, legislative requirements, and business needs.
• Develop and maintain a deep understanding of customer requirements and evolving needs to ensure service excellence and compliance with SLAs.
• Create, update, and review standard operating procedures and complete quarterly documentation reviews.
• Take ownership of deliverables and projects from initiation through completion.
• Manage client and employee-related tasks within the case management system, ensuring complete and accurate documentation.
• Proactively manage quarter-end and year-end payroll processing and audit activities.
• Identify opportunities for process improvement and contribute to operational efficiencies.
• Support clients through complex payroll scenarios while maintaining exceptional customer service.

Benefits

• Excellent time away from work programs
• Comprehensive wellness initiatives
• Competitive pay and benefits
• Opportunities for personal and professional growth
• Commitment to community impact, including volunteer days and our charity, Dayforce Cares

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed