Bilingual Patient Service Representative

Rural Medical Services•Newport, TN

12h•$16 - $17•Onsite

About The Position

Why Join Our Team? Do you value making a difference in a person's life? We are looking for dedicated individuals to provide excellent patient customer service and administrative support in a medical office setting. Competitive pay and excellent benefits with 11 paid holidays. Join our team to create better care for a better life for our communities and apply today. PURPOSE To provide excellent patient customer service with specific focus on courtesy, efficiency, knowledge and confidentiality. DESCRIPTION OF DUTIES Serve as receptionist in accordance with written appointment and patient record policies. Execute billing, filing, typing, medical records and appointments in accordance with written policies. Perform all clerical tasks as specified in clinic or office policies and/or as directed by the supervisor, including payment collection at time of service. Keep medical records in accordance with the written medical records policy. Answer telephone, accurately take messages, and schedule appointments. Assist patients in completing forms. Perform other duties as assigned.

Requirements

EDUCATION REQUIRED High school graduate or vocational high school graduate or high school equivalency.
LICENSES REQUIRED None
EXPERIENCE AND/OR SKILLS REQUIRED Should be able to comprehend established office routine and regulations, learn quickly from oral and written instructions; possess ability to keep simple financial records and perform simple mathematical tasks. Must possess the ability to communicate verbally and non-verbally with clients, coworkers, and members of management. Excellent professional customer service skills required. Fluency in English and Spanish, written and oral, is required. Computer Skills: Ability and knowledge which allow you to use computers and related technology. Core Skills: Ability to work well as a team and independently with minimal direction. Ability to find creative and effective ways to advocate for patients. Uses critical thinking to assess alternative approaches to problems or decisions. Ability to gather data, compile information and prepare resource materials. Effective interpersonal skills. Able to maintain objectivity in handling difficult issues, events, or decisions. Ability to prioritize. Ability to multitask. Conflict resolution Self-motivated Flexible and adaptable Dependable Honesty and accountability

Responsibilities

Serve as receptionist in accordance with written appointment and patient record policies.
Execute billing, filing, typing, medical records and appointments in accordance with written policies.
Perform all clerical tasks as specified in clinic or office policies and/or as directed by the supervisor, including payment collection at time of service.
Keep medical records in accordance with the written medical records policy.
Answer telephone, accurately take messages, and schedule appointments.
Assist patients in completing forms.
Perform other duties as assigned.