Bilingual Patient Service Representative Clinic
About The Position
This role involves championing the patient experience by providing a warm, professional welcome, guiding patients through check-in/out, and ensuring accurate records. The representative will navigate the care journey by managing schedules, confirming appointments, and handling medical record requests. They will also provide financial clarity by verifying insurance, authorizations, and precertifications, and assisting with co-payments and billing questions. Additionally, the role ensures accuracy and flow by submitting daily service charges, reconciling deposits, and providing essential clerical support to maintain an organized and welcoming environment.
Requirements
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Spanish/English bilingual
Responsibilities
- Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
- Proactively manage schedules, confirm appointments, and handle medical record requests.
- Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions.
- Submit daily service charges, reconcile deposits, and provide essential clerical support.
Benefits
- Paid time off (PTO)
- Various health insurance options & wellness plans
- Retirement benefits including employer match plans
- Long-term & short-term disability
- Employee assistance programs (EAP)
- Parental leave & adoption assistance
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
