Bilingual Patient Service Representative Clinic

Ascension•Murfreesboro, TN

10d•Onsite

About The Position

Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date. Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync. Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy. Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Spanish/English bilingual

Responsibilities

Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.
Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
Submit daily service charges, reconcile deposits, and provide essential clerical support that keeps our environment organized and welcoming.