Bilingual Patient Scheduling Coordinator - Mandarin/Cantonese Speaking
About The Position
USA Clinics Group is the nation's largest network of outpatient vein, fibroid, vascular, and prostate centers, with over 170 clinics nationwide. Founded by Harvard-trained physicians, our mission is to deliver life-changing, minimally invasive care close to home. We are building a culture of innovation, compassion, and accountability. As a Patient Scheduling Coordinator, you will be a vital link connecting patients with essential medical care. In this fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments. Comprehensive training is provided, so no prior medical experience is necessary.
Requirements
- Prior experience in customer engagement or a retention-driven call center environment.
- Minimum 1+ years of call center experience in customer service, retention, or a similar role.
- Exceptional communication skills, both verbal and written.
- Strong organizational, data entry, and follow-up skills.
- Proficiency in Word, Excel, and call center systems.
- Ability to empathize with patients while confidently guiding them toward a solution.
- Must follow scripts and decision trees as required.
- Adaptability to a fast-paced, target-driven environment.
- Regular, consistent, and punctual attendance.
- Fluent in English & Mandarin/Cantonese.
Nice To Haves
- Experience in the medical industry is highly preferred.
Responsibilities
- Handle inbound and outbound calls in a high-volume setting.
- Use persuasive communication techniques to overcome objections and secure patient appointments.
- Present a positive, professional, and energetic approach to patients.
- Meet and exceed key performance metrics (KPIs) related to scheduling and retention.
- Educate patients on services, benefits, and appointment details.
- Proactively follow up with patients to ensure continued care and appointment attendance.
- Resolve patient concerns efficiently while maintaining a high level of customer service.
- Accurately enter patient information and schedule appointments in the system.
- Work collaboratively with the team to drive patient engagement and retention.
- Adhere to scripts, decision trees, and compliance protocols.
- Perform additional duties as required.
Benefits
- Health insurance (medical, dental, vision)
- Retirement Plan
- Paid time off (PTO) (vacation, sick)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
