Patient Scheduling Coordinator - Spanish Speaking

USA Clinics Group • Northbrook, IL

10h • Onsite

About The Position

USA Clinics Group, founded by Harvard-trained physicians, is the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with over 170 clinics. Their mission is to deliver life-changing, minimally invasive care close to home, fostering a culture of innovation, compassion, and accountability. As a Patient Scheduling Coordinator, you will be a persuasive and results-driven call center professional, vital in connecting patients with essential medical care. This fast-paced, target-driven role involves engaging with potential and existing patients, overcoming objections, and confidently scheduling appointments. The company provides comprehensive training, so no prior medical experience is required.

Requirements

• Prior experience in customer engagement or a retention-driven call center environment
• Minimum 1+ years of call center experience in customer service, retention, or a similar role
• Exceptional communication skills, both verbal and written
• Strong organizational, data entry, and follow-up skills
• Proficiency in Word, Excel, and call center systems
• Ability to empathize with patients while confidently guiding them toward a solution
• Must follow scripts and decision trees as required
• Adaptability to a fast-paced, target-driven environment
• Regular, consistent, and punctual attendance
• Bilingual Required (Fluent in English & Spanish)

Nice To Haves

• Experience in the medical industry is highly preferred

Responsibilities

• Handle inbound and outbound calls in a high-volume environment
• Use persuasive communication techniques to overcome objections and secure patient appointments
• Present a positive, professional, and energetic approach to patients
• Meet and exceed key performance metrics (KPIs) related to scheduling and retention
• Educate patients on services, benefits, and appointment details
• Proactively follow up with patients to ensure continued care and appointment attendance
• Resolve patient concerns efficiently while maintaining a high level of customer service
• Accurately enter patient information and schedule appointments in the system
• Work collaboratively with the team to drive patient engagement and retention
• Adhere to scripts, decision trees, and compliance protocols
• Additional duties as required

Benefits

• Rapid career advancement
• Competitive compensation package
• Positive, team-oriented environment
• Work with cutting-ed technology
• Make a real impact on patients’ lives
• Join a fast-growing, mission-driven company
• Health insurance (medical, dental, vision)
• Retirement Plan
• Paid time off (PTO) (vacation, sick)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed