Bilingual Patient Scheduling Coordinator - Mandarin/Cantonese Speaking

USA Clinics Group•Northbrook, IL

4h•Onsite

About The Position

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, USA Clinics Group has grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Their mission is to deliver life-changing, minimally invasive care, close to home. They are building a culture where innovation, compassion, and accountability thrive. As a Patient Scheduling Coordinator, you will play a vital role in connecting patients with essential medical care. This is a fast-paced, target-driven environment where you will engage with potential and existing patients, overcome objections, and confidently schedule appointments. The company provides comprehensive training, so no prior medical experience is required.

Requirements

Bilingual Required (Fluent in English & Mandarin/Cantonese)
Prior experience in customer engagement or a retention-driven call center environment.
Minimum 1+ years of call center experience in customer service, retention, or a similar role.
Exceptional communication skills, both verbal and written.
Strong organizational, data entry, and follow-up skills.
Proficiency in Word, Excel, and call center systems.
Ability to empathize with patients while confidently guiding them toward a solution.
Must follow scripts and decision trees as required.
Adaptability to a fast-paced, target-driven environment.
Regular, consistent, and punctual attendance.

Nice To Haves

Experience in the medical industry is highly preferred.

Responsibilities

Handle inbound and outbound calls in a high-volume
Use persuasive communication techniques to overcome objections and secure patient appointments.
Present a positive, professional, and energetic approach to patients.
Meet and exceed key performance metrics (KPIs) related to scheduling and retention.
Educate patients on services, benefits, and appointment details.
Proactively follow up with patients to ensure continued care and appointment attendance.
Resolve patient concerns efficiently while maintaining a high level of customer service.
Accurately enter patient information and schedule appointments in the system.
Work collaboratively with the team to drive patient engagement and retention.
Adhere to scripts, decision trees, and compliance protocols.
Additional duties as required.