Patient Scheduling Coordinator

Wallace•Portland, OR

7h•$20 - $22•Onsite

About The Position

At Wallace, we're on a mission to improve the health outcomes of our community. As a not-for-profit Federally Qualified Health Center, we've been a stable and trusted healthcare provider for over 40 years. Founded by Dr. James Reuler, Wallace began by bringing essential medical care to uninsured and low-income residents. Today, we offer comprehensive medical, dental, and behavioral health services, staying deeply connected to our vibrant, multicultural community. We're committed to supporting the whole person, ensuring every individual receives the care they deserve. Joining the Wallace Team offers a Monday - Friday schedule, stability from a company that has been part of the community for over 40 years, the opportunity to make a real difference in underserved communities, and an exceptional workplace that values diversity, individual contributions, and ongoing learning. As our Patient Scheduling Coordinator, you’ll be one of the first points of contact for our patients. You’ll provide excellent customer service, schedule appointments, and help patients navigate our services.

Requirements

Fluent in both Spanish and English
Experienced in customer service, ideally in a medical or healthcare setting
Comfortable working in a fast-paced environment
An effective communicator, both in person and over the phone
Detail oriented and thorough in your work
Skilled at managing multiple priorities and staying organized
Proficient with Microsoft Office Suite
Able to pass a background check

Nice To Haves

At least one year of experience managing provider schedules in a primary care or dental clinic
Familiarity with electronic medical records (especially EPIC)
Understanding of medical records and HIPAA compliance
Experience with de-escalation techniques

Responsibilities

Welcoming new patients and providing information about our services
Scheduling appointments for primary care, acute care, and specialty services
Checking in patients using our electronic medical record (EMR) system
Collecting, scanning, and filing patient documentation
Verifying insurance coverage
Assisting low-income patients with access to care and resources
Collaborating with dental, medical, and administrative teams to ensure coordinated care
Supporting patients with insurance enrollment processes
Performing general office tasks such as photocopying, typing, faxing, and answering phones

Benefits

Medical, Dental & Vision Insurance
Paid Time Off
Paid Holidays
Short-term & Long-term Disability Insurance
Life Insurance
AD&D Insurance
Flexible/Dependent Care Spending Accounts
401k Program
Employee Assistance Program
Bilingual Pay Policy: If you pass the language proficiency test, you are eligible to receive a $1.25 per hour increase.