Bilingual Patient Outreach Representative (Remote)

Envision Radiology•Arlington, TX

4h•Remote

About The Position

The Patient Outreach Representative (POR) is the first to interact with patients, creating a friendly, caring culture with exceptional service. They operate in a high volume, contact center environment to reach unscheduled patients to get them scheduled. The POR is a key contributor to the company’s scheduling optimization efforts and at times may facilitate communication between the imaging centers and patients. This role supports company initiatives by adopting new approaches, practices and processes to deliver unmistakable quality, spectacular service and operational excellence on a consistent basis.

Requirements

Three plus years’ experience in customer service
Detail oriented, self-motivated, a problem solver and a team player
Ability to navigate multiple computer screens and browsers quickly and accurately
Ability to excel in a very fast-pace team environment
Ability to continuously “exceed” company and customer expectation
Strong communication skills & professional demeanor
Minimum of High School diploma or equivalent (GED)

Nice To Haves

Bilingual
Customer service experience in a healthcare environment preferred

Responsibilities

Ensures all scheduling work assignments are processed in a timely and efficient manner while adhering to all process and compliance requirements.
Works through the Scheduler Grid to initiate contact with patients to pre-register and schedule patients.
Conducts tasks of the position in a collaborative, friendly and empathetic way when handling patients, physicians and co-workers.
Conducts minimum required pre-registration and clinical screening.
Communicates to the patient the status of their insurance benefit, estimated cost, preauthorization, and payment options, as needed.
Triages and transfers calls, as needed.
Other duties as assigned.