Patient Tele-Outreach Representative

ONEWORLD COMMUNITY HEALTH CENTERS INC•Omaha, NE

1d•Onsite

About The Position

The Patient Tele-Outreach Representative is responsible for contacting patients, parents, or guardians to schedule appointments for immunizations and Well Child Checks (WCC). This role involves documenting call-back and mail efforts in the Electronic Health Record (EHR) and routinely using databases, websites, and personal communication to request and retrieve pertinent records from outside organizations. The gathered information is compiled, entered, and verified in the EHR. The representative works closely with the clinical team to achieve or surpass national benchmarks for immunization and WCC rates for OneWorld patients and participates in other vaccine-related and health promotion activities.

Requirements

High school diploma or equivalent.
Proficiency in both English and Spanish (reading, writing, and speaking).
Proficient computer skills, including alpha and numeric data entry as well as Microsoft Office products (Excel, Word, Outlook).
Demonstrated ability to communicate effectively with supervisors and support staff to ensure that work duties are carried out.
Demonstrated ability to complete tasks independently, utilizing good time management skills, with close attention to detail.

Nice To Haves

One or more years of data entry experience in a healthcare environment.
One or more years of sales or customer service.

Responsibilities

Contacts patients/parents/guardians to schedule appointments for immunizations and/or Well Child Checks.
Documents call-back/mail efforts in the EHR.
Reviews pertinent records and determines what information needs to be entered into the EHR and/or other databases.
Properly navigates through various screens and accurately enters the data.
Ensures that the data is correct.
Verifies any missing or atypical information.
Initiates interventions to prevent individual patients from experiencing vaccine or WCC delays and/or brings those with delayed immunizations up-to-date.
Uses available resources to retrieve and enter historical information for individual patients in the EHR.
Performs other data-related duties as needed to meet or exceed monthly goals for immunization and/or WCC case management activities.
Tracks patient/parent/guardian tele-outreach activities as assigned.