Bilingual Patient Care Coordinator (EN/ES)

BruntWork

3d•Remote

About The Position

Our client is seeking a proactive Bilingual Patient Care Coordinator to serve as the primary liaison between patients, families, and care teams. The coordinator helps ensure continuity of service and patient satisfaction by managing a defined patient panel, building personalized relationships, monitoring care delivery, and coordinating with internal teams and external providers. The role requires professional fluency in English and Spanish and 1–2 years of healthcare, case management, or administrative experience is preferred. A high school diploma is required; some college or healthcare-related education is preferred. This is a permanent work-from-home role with a Monday–Friday schedule of 9:00 AM–6:00 PM Eastern Time, including a one-hour unpaid break, for 40 work hours per week. Applicants must submit all application materials in English and complete the application assessment questions, technical check, and voice recording. Hourly pay will be established based on performance in the application process.

Requirements

Professional fluency in English and Spanish, written and spoken.
High school diploma required.
1–2 years of experience in a healthcare, case management, or administrative setting preferred.
Ability to multitask, prioritize, and manage multiple patient cases simultaneously.
Strong emotional intelligence and ability to build trust with patients and families.
Proactive problem-solving skills, sound judgment, and comfort with escalation pathways.
Respect for diversity, dignity, and teamwork, with a commitment to continuous learning.

Nice To Haves

Some college or healthcare-related education preferred.

Responsibilities

Adhere to agency policies, compliance guidelines, and regulatory standards for patient care and caregiver coordination.
Maintain strict confidentiality of patient and agency information in compliance with HIPAA guidelines.
Collaborate with scheduling, nursing, and administrative teams to ensure seamless service delivery.
Share patient, caregiver, and family feedback with supervisors and relevant teams.
Participate in team meetings, professional training, and continuous performance improvement initiatives.
Manage a defined patient panel, supporting patient satisfaction, retention, and service stability.
Serve as the primary point of contact for patients, caregivers, and families, building personalized relationships.
Monitor care delivery and identify risks such as service interruptions, caregiver instability, or changes in patient condition.
Develop and propose solutions to care challenges.
Coordinate with scheduling teams to ensure caregiver alignment and continuity of care.
Communicate service updates, manage expectations, and provide timely resolutions.
Maintain accurate, real-time documentation of patient interactions, updates, and risk assessments.
Escalate clinical concerns and high-risk situations to nursing leadership (DPS/RN) using structured protocols such as SBAR.
Support onboarding, education, and transitions for new patients and home care aides.
Coordinate with external client network providers to support holistic service delivery.