Bilingual Patient Care Community Health Worker

Galveston County Health District•Texas City, TX

5d•Onsite

About The Position

Join the team at Coastal Health & Wellness as a Bilingual Patient Care Community Health Worker! Help improve the health and well-being of our community by connecting patients to healthcare services, public assistance programs, and community resources. If you are passionate about educating patients, supporting individuals with chronic or complex medical conditions, and making a meaningful impact through outreach and care coordination, this is your opportunity to serve the residents of Galveston County.

Requirements

High school diploma or equivalent
Bilingual in English and Spanish
Community Health Worker (CHW) certification or willingness to obtain certification within 1 year of hire required
Required to complete the federal training to obtain Consumer Assistance Certification within one (1) month of hire and maintain certification through annual recertification to assist consumers seeking health insurance coverage options through a Federally Facilitated Marketplace
Required to complete online training to obtain Navigator certification through the Texas Community Partner Program within one (1) month of hire and maintain certification through required recertification to enroll patients in My Texas Benefits
Required to complete online Indigent Healthcare Solutions training for the County Indigent Health Care Program (CIHCP) within one (1) month of hire
Experience working with populations served by public health, community health centers, or similar underserved populations
Knowledge of medical terminology
Knowledge of adult learning principles and interviewing and counseling techniques
Knowledge of case management processes and community resources
Experience working with individuals living with chronic diseases
Ability to facilitate and/or co-facilitate group education or intervention activities
Strong customer service, communication, and computer skills (MS Office)
Ability to work independently while managing multiple priorities
Ability to work evenings and weekends as needed
Valid Texas driver's license (or ability to obtain) and reliable transportation
Must comply with GCHD Immunization Policy and ICS training requirements
Must pass a criminal background check and drug/alcohol screening
Equivalent education and experience may be considered

Nice To Haves

6 months or more of Community Health Worker experience
Knowledge of public assistance programs
Program development and assessment experience
Stanford Lay Leader training
Experience with patient outreach, care coordination, health education, or enrollment assistance for Medicaid, Medicare, Marketplace plans, or other public assistance programs

Responsibilities

Educate patients on chronic disease management, provider care plans, and available healthcare resources
Assist patients with applications, renewals, and enrollment for Texas Medicaid, Medicare, Health Insurance Marketplace plans, and the County Indigent Health Care Program (CIHCP)
Schedule follow-up appointments before and after hospitalizations to promote continuity of care
Contact patients from emergency department discharge reports and hospital referral lists to coordinate follow-up care
Connect patients with healthcare, social service, and community resources
Conduct patient follow-up by phone, home visits, and other community settings as appropriate
Plan, coordinate, and participate in community outreach and health education events
Facilitate communication and coordinate services between patients, providers, case managers, and community partners
Maintain accurate documentation while adhering to HIPAA and organizational policies
Build supportive relationships that encourage patients to actively participate in managing their health
Collaborate with internal departments and outside agencies to improve access to care
Respond to public health emergencies and support organizational initiatives
Carry out the mission, vision, and values of the organization
Perform other duties as assigned