Bilingual Community Health Worker

Titanium Healthcare • Indio, CA

5d • Hybrid

About The Position

The Community Health Worker (CHW) is a field-based member of the Enhanced Care Management (ECM) team who has lived experience in the ECM patient community and serves as a liaison between the patient and the healthcare system. The CHW is responsible for helping patients and their families navigate and access community and healthcare services to adopt healthy behaviors.

Requirements

• Fluent in English (written and verbal), Bilingual in Spanish
• Ability to communicate clearly in-person, by phone, and electronically
• Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
• Ability to identify problems and use logic and related information to develop and implement solutions
• Excellent organizational skills and attention to detail
• Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
• Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
• Ability to climb stairs or navigate uneven terrain in community and home environments
• Ability to bend, reach, and conduct in-person visits in non-traditional environments
• Must be able to remain in a stationary position
• Must be able to move around the office and/or travel throughout community
• Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as or requested
• Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions
• Ability to maintain professionalism and safety in diverse environments
• Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
• Frequent use of computers, keyboard, and handheld/mobile devices
• Ability to type for extended periods
• Competent with computers, email, virtual platforms, and Microsoft Office based programs
• Diploma/GED , associate degree preferred
• Minimum 1+ years of experience in healthcare, social services, or care coordination
• Current and valid Driver’s License with a clean driving record
• Reliable transportation and proof of auto insurance
• Current BLS certification from the American Heart Association upon start date
• Distraction-free home workspace with a secure internet connection

Nice To Haves

• eClinicalWorks (eCW) experience
• Care management experience

Responsibilities

• Provide support to patients who are difficult to engage and/or who have cultural or linguistic barriers to care via field-based contacts including accompaniment to appointments
• Assist the Registered Nurse Care Manager, Behavioral Health Care Manager and Care Coordinator in panel management by performing delegated activities as assigned
• Assist the Enhanced Care Management (ECM) team in engagement efforts of eligible patients in the clinic and within the community
• Assist patients on navigating the healthcare system and community resources
• Perform follow-ups by phone and in person with all eligible and enrolled ECM patients
• Help patients successfully participate in medical and/or behavioral health care and overcome barriers to care
• Update and provide information on patient barriers to the multi-disciplinary team and providers
• Engage with patients, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as motivational interviewing) and promotes collaboration between the patient and the medical/behavioral team
• Collaborate on patient care plans with ECM team members
• Participate in weekly systematic and ad hoc case reviews
• Consult with the RN Care Manager and/or the Behavioral Health Care Manager before taking any action that is clinical in nature
• Accompany patients to office visits, as needed, and in the most accessible setting, within health plan guidelines
• Perform other duties and projects as assigned

Benefits

• Mileage reimbursement
• 12 holidays
• up to 15 days of accrued PTO
• additional time for sick, jury duty, bereavement, reproductive loss, and therapy
• Medical, Dental, & Vision Benefits (company covers up to 100% of premium and 50% of dependents depending on the plan)
• Unlimited therapy sessions funded 100% by Titanium Healthcare
• Flexible Spending, Health Savings & Dependent Care Accounts
• Life/AD&D insurance funded 100% by Titanium Healthcare
• Supplemental Short-Term Disability
• Employee Assistance Programs
• Pet Insurance
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED