Bilingual Operations Support Specialist

Floorplan Xpress • Norman, OK

6d • Onsite

About The Position

Floorplan Xpress is a national leader in the automotive finance industry, seeking a Bilingual Operations Support Specialist for their Norman, OK Operations Center. This entry-level position offers career advancement opportunities. The specialist will engage with customers by addressing inquiries and resolving issues, assist in managing office activities and operations, and provide clerical and administrative support to markets nationwide. Floorplan Xpress, in operation since 1974, serves independent automotive dealers across the country and emphasizes five core values: Drive, Excellence, Integrity, Results-Oriented, and Vision.

Requirements

• High school diploma or equivalent.
• Positive attitude.
• Bilingual in English/Spanish.
• Service-oriented.
• Able to resolve customer grievances.
• Must be able to pass a background check and motor vehicle report.
• Must be able to pass pre-employment drug testing.

Responsibilities

• Handle all inbound calls.
• Assist dealers, auctions, and co-workers with originating new loans.
• Collect payments on current loans.
• Provide information about titles and other inquiries.
• Perform financial transactions including receiving payments for loans and reconciling daily transactions.
• Assist with the title process, including receiving, verifying, and entering inbound titles.
• Perfect liens on titles.
• File and audit titles.
• Develop strong relationships with current dealers, auctions, other financial institutions, and other industry connections.

Benefits

• Health insurance - FX pays 95% of employee cost and 20% of dependent cost
• Dental and vision insurance
• Flexible spending or health savings account
• Paid life insurance
• Short-term and long-term disability
• 401(k) Matching with full vesting each pay period
• Paid time off
• Me Days
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED