Bilingual Operations Manager - Commercial Cleaning

WECLEAN COMMERCIAL CLEANING LLC•Margate, FL

7h•Hybrid

About The Position

We Clean Commercial Cleaning LLC is a growing commercial cleaning company serving 50+ buildings and 35+ clients across South Florida, including public schools, private academies, and municipal facilities. We operate with a hospital-grade mindset: documented processes, SOPs, compliance, and accountability at every level. The role is a hands-on leadership position focused on the daily execution of field operations. The Operations Manager will build schedules, manage supervisors and cleaning crews, protect contracts, and solve problems as they arise, including nights and weekends. This role requires daily use of both English and Spanish, communicating with clients in English and crews in Spanish.

Requirements

Fluent in English and Spanish, written and spoken
3+ years managing teams in commercial cleaning, janitorial, facilities, hospitality, or a comparable service operation
Proven experience building schedules for multiple sites and shifts
Experience managing client contracts, scope of work, and service level expectations
Comfortable with technology: scheduling apps, mobile reporting, email, and spreadsheets
Valid Florida driver license, reliable vehicle, and clean driving record
Ability to work under pressure with composure and sound judgment
Available for weekend coverage as operations require
On-call for overnight and early morning service issues, including reporting to a site when needed
Able to travel between client sites across Broward and Palm Beach counties
Must pass a criminal background check
Must be able to pass the Level 2 background screening required for school site access
Must be legally authorized to work in the United States

Nice To Haves

Haitian Creole is a strong plus
Portuguese is an additional plus

Responsibilities

Build, publish, and adjust crew schedules across multiple buildings and shifts
Manage, coach, and hold accountable field supervisors and cleaning staff
Own client contract performance: scope compliance, quality inspections, and corrective action plans
Respond to service issues, call-outs, and emergencies, including overnight and weekend coverage
Conduct site inspections and document results with photos, timestamps, and written reports
Control labor hours, supply usage, and overtime against budget
Support hiring, onboarding, and training in partnership with HR
Enforce safety, chemical handling, and compliance standards on every site
Report weekly to ownership on staffing, quality, client issues, and open risks