Manager, Cleaning Operations

Impact Cleaning Services Ltd • Toronto, ON

4d • CA$75,000 - CA$90,000 • Hybrid

About The Position

This role owns a portfolio of accounts, the people who service them, and the numbers behind both. The Manager, Cleaning Operations is the lead point of contact for customers, responsible for building and coaching supervisors and cleaning teams, and accountable for margin, not just cleanliness. This role involves saving client relationships or tightening budgets. It offers a massive opportunity for career growth, reporting directly to the VP of Cleaning Operations. Impact Cleaning Services is a family-owned company with over 70 years in business, known for its people-first approach and low employee turnover. The role requires managing client relationships, service delivery, compliance, budgets, and a team of Cleaning Supervisors, Cleaning Leads, and Quality & Service Specialists. Responsibilities include field inspections, client meetings, P&L analysis, and driving cost savings and revenue growth within the assigned portfolio.

Requirements

• Proven managerial and leadership experience running teams and client portfolios in a fast-paced, service-based environment.
• Strong problem-solving and critical-thinking skills.
• Strategic planning ability.
• Solid data analysis skills.
• Ability to train and coach people effectively.
• Strong interpersonal skills for building relationships with clients and staff daily.
• Mindset of owning outcomes.
• Agility when things change.
• Ability to be a true partner to clients and the team.
• Progressive approach to finding better ways of working.
• Persistence when facing challenges.
• Consistency in performance.

Responsibilities

• Serve as the lead point of contact for every account in your portfolio.
• Meet with customers routinely to build lasting relationships.
• Identify and address productivity gaps in accounts.
• Ensure all accounts comply with health & safety and job-specific training requirements.
• Find cost savings that do not compromise quality.
• Conduct facility walk-throughs and inspections to ensure teams are meeting standards.
• Report on account status clearly and on time.
• Ensure personnel and Authorized Service Providers are presentable and on-task.
• Meet scope and service standards while protecting and growing the budget.
• Support the operations team with inventory, controls, and training.
• Recruit, interview, and onboard new employees and Authorized Service Providers.
• Identify and develop high-performing employees.
• Coach and mentor cleaning staff regularly.
• Collaborate with leadership on strategic and operational goals.
• Maintain open and proactive communication with leadership.
• Partner with sales to identify and grow opportunities within the territory.
• Undertake necessary tasks beyond the listed responsibilities.

Benefits

• Base salary of $75,000–$90,000
• 10% bonus tied to gross profit expansion and employee retention
• Company performance modifier for bonus
• 10% commission on gross profit of net-new extra services sold within the portfolio
• Car allowance
• Group health benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed