Operations Manager - Cleaning and Restoration
About The Position
Voda Cleaning & Restoration of Chicago West is growing rapidly, and we are looking for a hands-on Operations Manager to help lead our team and support the next phase of our growth. This is an opportunity for someone who wants more than a traditional management role. You will work directly with ownership, lead field technicians, oversee restoration and cleaning projects, improve processes, and help build a high-performing operation. We are looking for a leader who takes ownership, solves problems, develops people, and is willing to lead from the front. This is not a desk-only position. The Operations Manager should be comfortable visiting job sites, communicating with customers, reviewing documentation, managing crews, and stepping into the field when needed.
Requirements
- Experience in restoration, cleaning, construction, home services, or field operations
- Previous experience leading technicians, crews, or projects preferred
- Strong leadership and communication skills
- Excellent organization and time-management abilities
- Strong customer-service mindset
- Ability to manage multiple projects and changing priorities
- Comfortable working in a fast-paced, hands-on environment
- Strong attention to detail, documentation, safety, and job quality
- Willingness to assist in the field when necessary
- Valid driver’s license with an acceptable driving record
- Comfortable using CRM, scheduling, estimating, and project-management technology
Nice To Haves
- Experience or certifications in IICRC WRT
- Experience or certifications in IICRC AMRT
- Experience or certifications in Xactimate
- Experience or certifications in Water mitigation and structural drying
- Experience or certifications in Mold remediation
Responsibilities
- Lead, schedule, coach, and develop field technicians
- Oversee daily water restoration, mold remediation, carpet cleaning, and related service operations
- Manage projects from initial inspection through completion
- Conduct job-site inspections and quality-control checks
- Ensure work meets company, IICRC, and safety standards
- Assist field crews when additional leadership or support is needed
- Communicate with homeowners, property managers, commercial customers, adjusters, and vendors
- Ensure accurate job documentation, including photos, moisture readings, drying logs, equipment placement, and project notes
- Train technicians on restoration procedures, cleaning techniques, equipment, safety, documentation, and customer service
- Assist with estimating, job costing, project planning, and production management
- Monitor job profitability, labor utilization, equipment usage, and customer satisfaction
- Manage company vehicles, equipment, warehouse inventory, and supplies
- Assist with recruiting, onboarding, and developing technicians
- Participate in an after-hours/on-call rotation for emergency restoration work
- Work directly with ownership to achieve operational, revenue, and profitability goals
Benefits
- Competitive salary
- Performance-based bonus opportunity
- Company vehicle
- Health benefits
- Paid time off
- Paid training and industry certifications
- Leadership growth opportunities
- Direct access to ownership
- Opportunity for advancement as the company grows
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
