Compliance Analyst
Citizens, Inc.•Austin, TX
•Onsite
About The Position
Citizens, Inc. is seeking a Bilingual Operations Compliance Analyst I to provide customer service to policy owners and independent consultants across life, health, accident, and annuity insurance lines and multiple companies within the Citizens, Inc. group. The position is full-time, non-exempt, and based at the company’s Austin, Texas corporate headquarters. It reports to Emilia Cardenas.
Requirements
- High school diploma, GED, or associate degree.
- Proficiency in Spanish; native speakers are preferred.
- Proficiency in Microsoft Word, Excel, and Outlook.
- At least one year of clerical experience.
- Bilingual in English and Spanish.
Nice To Haves
- Customer service experience.
- Insurance industry experience.
- Native Spanish speaker.
Responsibilities
- Provide clerical assistance and communicate with Independent Consultants by telephone, mail, fax, and email.
- Process requests from policy owners, associates, and other departments.
- Research and respond to Independent Consultant questions and problems related to third-party payments.
- Ensure accurate documentation of casework.
- Audit assigned cases.
- Cross-train with other areas of the department.
- Prioritize work and manage multiple tasks and assignments.
- Perform other related duties and projects as required and assigned.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Short-term and long-term disability coverage.
- AD&D coverage.
- Group term life insurance.
- 401(k) matching.
- Virtual Visits.
- Employee Assistance Program.
- Paid time off.
- Paid holidays.
- Onsite gym.
- Free covered parking with electric vehicle charging stations.
- Complimentary coffee.
- Lunch Drop service.
- Onsite bank.
- Monthly employee events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
