Bilingual Office Manager

LEAD Public Schools•Brentwood, TN

3d•Onsite

About The Position

LEAD Public Schools is seeking a Bilingual Office Manager to manage the daily administrative operations of the school. This role supports the goals, policies, and procedures set by the Director of School Operations and the school's Principal. The Office Manager will collaborate with the DSO and Network Support Team to establish high professional customer service and operational standards.

Requirements

Bachelor's degree from an accredited college or university
3+ years in administrative, preferably in a school main office (in lieu of degree)
2+ years of strong student information systems (SIS) data management experience
Belief in and commitment to the mission of “Ready for College and Ready for Life” and values of LEAD Public Schools
At least 2 years exemplary record working in a startup, fast-paced office environment
Excellent written and verbal communication skills
Stands, walks and bends over, kneels, crouches, reaches overhead, grasps, pushes, and pulls.
Moves, lifts, and/or carries up to 50 pounds to waist height.
Ability to assess performance and develop methods and techniques for improvement
Proven ability to work collaboratively on projects
Demonstrated ability to manage projects
Proficiency and advanced experience with Google Suite and equivalent student database software
Ability to work outside of normal hours and on weekends, as needed
Proficiency and experience in Google Suite (Doc and Sheets)
Ability to anticipate and resolve problems
Ability to maintain the highest level of confidentiality
Openness to giving and receiving frequent feedback
Ability to maintain emotional control under stress
Ability to work urgently in a fast-paced and results-oriented environment
Creates and maintains positive working relationships on a team and/or in a highly collaborative environment
A dedication to learn, grow, and develop as a professional
Excellent organizational and people skills including time management and follow up

Nice To Haves

Bilingual in Spanish and/or Arabic
Typing Certificate, 50 Net WPM (no more than 2 years old)
Demonstrated ability to supervise staff
Experience with Infinite Campus

Responsibilities

Manages the campus front office operations in collaboration with the DSO, serving as the primary customer service contact for parents and visitors.
Answers phones, manages office supplies, and performs other essential office duties.
Trains, directs, and monitors the work of the Receptionist and student office aides.
Maintains strict confidentiality when dealing with student records and personnel matters.
Maintains high standards of professionalism in appearance, communication, and relationships with internal and external stakeholders.
Analyzes situations and takes appropriate action regarding routine/emergency procedural matters without immediate supervision.
Acts as the primary contact regarding student records for all legally entitled agencies; handles requests for student information and records, collection of student registrations, and management of enrollment paperwork.
Maintains and secures student cumulative files per current TDOE or federal guidelines.
Prints and distributes student grade reports to families.
Prepares a variety of documents and materials in support of school site operations, including statistical reports, forms, and rosters.
Organizes community outreach and holds registration/re-registration information sessions for families in collaboration with school leadership and the Family and Community Engagement Coordinator.
Works with the Operations Associate and Child Nutrition Operations Manager on income lunch verification forms collection.
Orders, receives, properly secures, and inventories campus goods according to the purchase order system, in collaboration with the DSO.
Responds to requests for translation assistance and various other requests via Freshdesk.
Assists with responding to requests from operational platforms such as Slack, SmartInspect, Transportation Tracker, and Attendance Tracker/DeansList.
Serves as backup medical designee to administer first aid and student medication.
Attends necessary staff meetings and in-service trainings.
May support in coordination of staff absences and securing of substitutes.
Maintains timely, regular, and consistent attendance at work.
Performs additional duties as assigned.